Domain Manage

DNS Guru Needed

Discussion in 'Hosting' started by BeachLife, Sep 18, 2015.

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  1. BeachLife United Kingdom

    BeachLife Active Member

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    Hi,

    Hoping someone here has the knowledge to help me out!

    I'm trying to follow best practice for sending emails to customers from a website.

    I have the site, hosted on www.domain.co.uk, on it's own IP address. The IP reverse maps to domain.co.uk. I have an SPF record on www.domain.co.uk that shows both gmail servers and the IP Address.

    Some of the emails are being flagged by gmail as spam. When I run an SPF test it comes back with no dns record for domain.co.uk.

    Should I set the reverse map on the IP Address to www.domain.co.uk, rather than domain.co.uk? I assumed it should not have the www. as emails go from sales@domain.co.uk, but that may be rather simplistic.

    Alternatively, how do I ensure dns records for domain.co.uk, not just www.domain.co.uk (on 1&1!). I assume, again perhaps incorrectly, it is looking for an A record.

    Thanks..
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. PoshTiger United Kingdom

    PoshTiger Well-Known Member

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    SPF records are TXT records that start with 'v=spf1' and then the data for the actual record.

    Mine for starworks.co.uk is:

    v=spf1 include:eek:utlook.com ip4:85.13.223.134 ~all

    as I use Office 365.

    go to http://www.kloth.net/services/nslookup.php, set the type to txt and enter the domain in the domain box.

    If you don't see a record like the above, then you don't have the spf record configured correctly.
     
  4. monaghan United Kingdom

    monaghan Moderator Staff Member

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    Are you sending email from domain.com or www.domain.com? Your SPF needs to be on the (sub)domain you are sending email from
     
  5. BeachLife United Kingdom

    BeachLife Active Member

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    Thanks, my spf is of the same format.


    I think this is where my confusion lies. The email address is mail@domain.co.uk. I'm using 1and1 and don't actually know where they apply the records. As it is 1and1 I'm having to wait a while to find out..
     
  6. martin-s United Kingdom

    martin-s Well-Known Member

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    PM me the domain and I'll check all of the DNS for you.
     
  7. redbird United Kingdom

    redbird Well-Known Member

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  8. Dewlance

    Dewlance New Member

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    I think your email header is creating a issue or gmail blacklisted your domain name.

    Try to remove some code from your email header. same thing happened with me but I inform my customers to whitelist my email.

    Sometimes I was able to get email when I remove few codes from header and change SPF.
     
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