Domain Manage

False Seller's Listing Price

Discussion in 'Sedo' started by HariSeldon, Feb 25, 2010.

Thread Status:
Not open for further replies.
  1. HariSeldon

    HariSeldon Active Member Exclusive Member

    Joined:
    Mar 2009
    Posts:
    375
    Likes Received:
    6
    Saw a domain with a 'Seller's Listing Price' of 200 GBP so offered the full asking price.

    The seller countered with 5000 GBP!

    I'm really surprised that Sedo allow this sort of misleading practice; that's the last purchase I ever try to make on Sedo.
     
  2. Domain Forum

    Acorn Domains Elite Member

    Joined:
    1999
    Messages:
    Many
    Likes Received:
    Lots
     
  3. Systreg

    Systreg Well-Known Member

    Joined:
    Oct 2008
    Posts:
    6,586
    Likes Received:
    96
  4. HariSeldon

    HariSeldon Active Member Exclusive Member

    Joined:
    Mar 2009
    Posts:
    375
    Likes Received:
    6
    Thanks, yes same seller but different domain.

    I'll raise with Sedo first to see what they have to say and depending on their response see what Trading Standards and the Office of Fair Trading have to say.

    It's clearly dishonest and so I'd have thought unlawful which is why I'm surprised Sedo allow it.
     
  5. tifosi United Kingdom

    tifosi Well-Known Member

    Joined:
    Oct 2004
    Posts:
    3,128
    Likes Received:
    45
    I thought on sedo that if it was a fixed price domain and the asking price was offered then it was a binding offer, not a negotiation.

    S
     
  6. archibel United Kingdom

    archibel Active Member

    Joined:
    Jan 2008
    Posts:
    71
    Likes Received:
    3
    SEDO explicitly states (in the thread below) "A fixed price is a buy it now price. No negotiations are possible through the system."

    www.acorndomains.co.uk/sedo/64915-new-search-facility.html (sorry can't get this link to display properly...but it's the topic headed New Search Facility)

    However, maybe when SEDO say 'fixed price' they are only referring to specific promotions where prices are shown e.g. the recent 'Keyword Domains promotion'.

    Please can someone from SEDO clarify?
     
    Last edited: Feb 25, 2010
  7. grantw United Kingdom

    grantw Well-Known Member

    Joined:
    Mar 2005
    Posts:
    4,649
    Likes Received:
    82
    The £200 he's seeing is not a fixed price, its the old 'sellers expected price' reworded. Fixed price domains have a buy it now button, these are just normal open to offers domains, the £200 is supposed to be a guide I guess but is obviously useless!

    Grant
     
  8. peacock Sweden

    peacock Active Member

    Joined:
    Apr 2009
    Posts:
    631
    Likes Received:
    13
    I can't see how this benefits anyone... waste of time all round.

    I can only imagine the small benefit for the seller is that once they raise price to genuine expectation it will still show on sedo as having received a few bids which may work to make any potential buyer more comfortable to buy ?
     
  9. HariSeldon

    HariSeldon Active Member Exclusive Member

    Joined:
    Mar 2009
    Posts:
    375
    Likes Received:
    6
    I agree with Peacock, everyone loses here which is why I'm finding it hard to believe Sedo are supporting or even allowing this practice.

    My Sedo Buyer Control Panel shows "Desired Price: 200 GBP" so the whole thing seems to be a right mess.
     
  10. HariSeldon

    HariSeldon Active Member Exclusive Member

    Joined:
    Mar 2009
    Posts:
    375
    Likes Received:
    6
    Hmmm, over 36 hours since I raised this issue with Sedo and still no response, very poor.
     
  11. Brassneck United Kingdom

    Brassneck Well-Known Member

    Joined:
    Apr 2005
    Posts:
    3,097
    Likes Received:
    29
    Just wondering - there are quite a few of us on here who are clearly a bit unhappy with certain Sedo features. I sell one or two names per week through Sedo - as I seller I am constantly trying to manage the fine line between upsetting potential buyers and getting a fair price for my domains. I would happily spend some time with Sedo reps at their offices in London if it meant that we could address some of the problems we collectively have picked up - both from a buyer's and seller's point of view.

    Would anybody else be interested, and would Sedo be interested in hearing from us?

    Stephen.
     
  12. HariSeldon

    HariSeldon Active Member Exclusive Member

    Joined:
    Mar 2009
    Posts:
    375
    Likes Received:
    6
    It was my first (and last unless the misleading practices are stopped) attempt to buy a domain off Sedo so not something I'd be interested in spending any more time on. I'd have thought a good idea for those of you who use Sedo regularly though.

    It's now well over 72 hours since I raised a ticket with Sedo and still no response from anyone.
     
  13. sedo

    sedo Sedo Staff

    Joined:
    Aug 2005
    Posts:
    1,046
    Likes Received:
    9
    I have returned from holiday so I can happily answer your questions and listen to your suggestions.

    Please email me directly at joanna.birch@sedo.com with your queries.

    Stephen - It would be good to meet you to discuss your suggestions.

    Please let me know when you are free to come in to the Sedo office in Holborn.

    Kind regards

    Joanna
     
  14. retired_member12

    retired_member12 Retired Member

    Joined:
    Aug 2006
    Posts:
    1,505
    Likes Received:
    23
    So no one took over whilst you were away Joanne?

    ...I too like nothing more than getting free advice off my customers in the comfort of my own office?
     
  15. sedo

    sedo Sedo Staff

    Joined:
    Aug 2005
    Posts:
    1,046
    Likes Received:
    9
    We have a customer support service in Germany that is available to answer your queries from Mon - Friday.

    Email: contact@sedo.co.uk
    Telephone: (+49) 221 / 340 30 - 230

    If you do not receive a reply or the help you need then please contact any of the UK team at the following email addresses. Someone will always be here to help.

    joanna.birch@sedo.com
    hugo@sedo.co.uk
    jonathan.lloyd@sedo.co.uk

    regards

    Joanna
     
  16. Bailey United Kingdom

    Bailey Well-Known Member

    Joined:
    Apr 2009
    Posts:
    3,427
    Likes Received:
    73
    Thats well below the belt - considering Stephen has already offered to go into Sedos London office - and that offer has been accepted
     
  17. HariSeldon

    HariSeldon Active Member Exclusive Member

    Joined:
    Mar 2009
    Posts:
    375
    Likes Received:
    6
    Doubletap, as the OP I've got plenty of issues with Sedo. I've told them this misleading practice is unacceptable and that that's the reason I'm not bidding in the mobilephones auction.

    I think Monday to Friday customer service for a 7 day a week auction site as big as Sedo is rubbish and explains why it took them 4 days to respond (poorly) to my complaint.

    However, even with all that, I think your office remark was OTT. I can fully understand how frustrated people might get with Sedo but don't shoot the messenger here.
     
  18. retired_member12

    retired_member12 Retired Member

    Joined:
    Aug 2006
    Posts:
    1,505
    Likes Received:
    23
    It's not about shooting the messenger Hari. I'm sorry, but I dont recognise the 'messenger' concept, not in business anyway. Maybe i'm old school, but if a customer ever said to me they would come to my office to discuss problems they were having with my company, then the least, the very least, i'd do is offer the same back! That's how we were taught about customer service. Those customers were, after all, paying for my holidays as well as my wages.

    For the record, the comment was aimed at Sedo, not Joanna directly, but she is, at the and of the day, Sedo. I suspect the thought of offering a visit back never even entered their heads, otherwise it could have been said.

    In the non-virtual world, customers say a lot harsher things than that to suppliers who they dont feel are meeting the mark. If these people haven't even got the authority to jump in a hire car and go to see the odd customer or two, then you have to ask is it worth the effort.

    Who do they think they are, coming over here and selling our names! :rolleyes:
     
Thread Status:
Not open for further replies.

Share This Page