At 10:45 22/01/2009 , you changed the ticket status to OPEN and wrote: Please register this, I just did through you and paid for it but not showing on whois yet. Thanks Lee At 10:56 22/01/2009 , Darren Vickers changed the ticket status to CLOSE-PENDING and wrote: Hi Lee, Thanks for contacting us. This is still being processed by Nominet, the registry and they have not yet completed the regisration. Best Wishes Darren Heart Internet Support At 11:07 22/01/2009 , you changed the ticket status to OPEN and wrote: I just tried registering it on my tag to see who gets there first and if it was a nominet problem or heartinternet with an excuse. It's you with an excuse, there's nothing wrong with nominet, I regged it, please refund my money. At 11:19 22/01/2009 , Darren Vickers wrote: Hi Lee, I can assure you that we take support matters very seriously and certainly do not intend to "fob off" customers with excuses so I do hope that you don't think that we do not investigate issues seriously. Please note, as stipulated in our terms and conditions, that no refunds are offer on domain name purchases:- 4.7 Heart Internet provide "Money-Back Guarantees" on certain products. Should your product qualify for this guarantee please raise a support ticket at http://customer.heartinternet.co.uk/manage/ within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once. 20 DOMAIN NAME REGISTRATION 20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it Heart Internet will provide a full refund for that domain name, this will be the full limit of our liability. To view our full terms and conditions then please visit: Heart Internet Ltd Terms and Conditions ----------------------------------------------------- However, as gesture of goodwill, I may be able to offer you a refund to commission. I shall consult with High Level Management and get back to you ASAP by updating this ticket. Your patience is appreciated during this time. Best Wishes Darren Heart Internet Support At 11:43 22/01/2009 , you wrote: consult with whomever you like, if you fail to refund me, not only will I report you to nominet for stealing money in leu of registering a domain that you didn't register, I will take you to court as well. Are you a twit? goodwill? read 20.1 full refund when not registered. Full refund as per 20.1 thank you very much. --------- why does incompetence rile me so much?