I've mentioned Heart Internet before regarding their domain references, but have struck upon another more serious issue with them. My previous post is here - http://www.acorndomains.co.uk/domain-name-registrars/120689-heart-internet-domain-reference.html Basically, Heart Internet allow you to set-up domain references for any domain you want, without you actually having the domain. That obviously allows for hosting to be set-up when the domain is with another registrar. However, they don't delete the domain reference when the domain drops or is transferred to another registrant. When this happens they give 7 days notice to the person with the domain reference to delete the hosting and move it. I have just changed a TAG to them for a domain and tried to transfer the domain in to be told I need to wait 7 days for the domain reference to be deleted by another user. In this 7 day period, the other user has full control of the domain. This means that that user can do TAG changes, admin changes or run a website on the domain for that period of time. So, they can do what they want with the domain and could transfer it to themselves. As a test, I checked for domain references for bbc.co.uk and google.co.uk. They both exist in someone's account, so in the very unlikely event of either moving to Heart, then someone else could run their websites for a week or just steal them!! I have contacted customer services to be told that this is just the way it is. I've highlighted the potential problems in working like this, but they don't seem to care too much. I think I'll be moving very very soon!!!!