Domain Manage

HEART INTERNET problems AGAIN

Discussion in 'Domain Name Registrars' started by retired_member36, Jul 16, 2013.

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  1. retired_member36

    retired_member36 Retired Member

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    Jeeze what a P*ss take!

    Recently bought a domain at crazy domains (took advantage of their cheap registration fee's). Contacted them and asked them to change the TAG to heart's as i host the majority of my sites on a heart reseller package.

    Got a fairly quick reply saying they had completed my request! NICE ONE

    Tried transfering it into heart only to find its still showing in another customers account, WTF?

    I contacted their customer service team asking them if they could look into it.

    How can it still be in their account if it has expired, Why should i have to wait several days! I just cant understand why they can not look at the whois, and they will see a new registration date on it!

    I am fairly f*cked off with this to be honest!

    RANT OVER
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. Skinner

    Skinner Well-Known Member

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    Kinda outta sympathy for those who stay with heart/host europe.

    I had this with 123-reg one of the many occasions they screwed up, I had to fax (who the hell uses a fax its 2013 not 1983) a written covernote and include ID.

    GET OUT WHILE YOU CAN!
     
  4. WealdDomains United Kingdom

    WealdDomains Active Member

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    If it's a .co.uk name, politely-but-assertively remind Heart that you are the legal registrant (which they can see from a Nominet whois) and, whilst you appreciate their concern for the previous registrant, they are failing to provide a service to the legal registrant because of a blatant weakness in their own maintenance procedures. At this point they will normally bluster about how on this occasion they will do as you request.
     
    Last edited: Jul 17, 2013
  5. invincible

    invincible Well-Known Member

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    Probably previously been on one of their tags and old reference not deleted somewhere. Pay Nominet £10 directly to tag change away from them and put it down to experience.
     
  6. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    I've had the same problem many times. You don't have to wait seven days, they're fully aware that the previous owner has dropped the domain. Remind them of what it says on their 'Domain Reference' page:

    Please be aware that un-associated domain references will be deleted after 24 hours.

    Seven days my arse.
     
  7. mat United Kingdom

    mat Well-Known Member

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    It’s no big deal, I have this all the time with Heart and it is simply because the previous owner of the domain name has not deleted the domain reference from their hosting account.

    I normally click to send the automatic email to the owner and if it’s not changed within about 24 hours I just send a support ticket to Heart telling them that I am now the owner of the domain name and they can check this via the whois.

    Normally get a reply back within the hour and domain reference deleted.
     
  8. mat United Kingdom

    mat Well-Known Member

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    Infact just done one, support ticket actioned and replied to within 2 minutes!
     
  9. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    :) I have one to do, let's see if they can be as quick.
     
  10. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    I suppose I should eat humble pie, raised the ticket at 13:15
    and the domain reference was deleted at 16:50
     
  11. WealdDomains United Kingdom

    WealdDomains Active Member

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    Sorry, I disagree. The purchase of the domain (or FTR availability of the domain) should have meant that you didn't face this problem in the first place. The fact that their support team will normally sort it out pretty quickly when nudged is very positive but doesn't alter the systemic flaw in their monitoring of domain registrants.
     
  12. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    Yes, very true. The 7 day rule was my main gripe with them, constant tickets and badgering them (I know this shouldn't have had to be necessary) got the deletion of domain references down to 2-3 days. Now i just quote them my previous ticket numbers and as above, all done in a few hours.
    Although i wouldn't recommend them to anyone i don't personally know of a company that offer a resellers package at a competitive price. Also moving the 300+ domains (some pvt with sites) to another host would be a major time consuming pain in the neck for me far out weighing the little niggley problems that i have with H.
     
  13. mat United Kingdom

    mat Well-Known Member

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    I think the problem may be that the domain reference is connected to the users hosting package for that name. For example if I let mydomain.co.uk expire, I may still have a website in my account with the name mydomain.co.uk, which obviously cant just be deleted. As a user, you cant delete the reference until the website package has been deleted.
     
  14. Skinner

    Skinner Well-Known Member

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    Thats a heart problem then, with cpanel/whm you can change all the references, usernames, passwords, master domain, anything.

    Since heart apparently use a proprietary system, they should be able to code a fix for that.

     
  15. scooter United Kingdom

    scooter Well-Known Member

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    I've has problems too. Where is the new safe house? Where are people moving to?





    .
     
  16. Skinner

    Skinner Well-Known Member

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    The only place I keep domains aside from on my tag is daily.co.uk (which as best I know hasn't been bought out... yet).

     
  17. seanc United Kingdom

    seanc Well-Known Member

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    the problem with heart internet is that they dont seem to remove any domains from your account that you no longer own.

    my domain list with heart internet has domains in it that i sold along time ago,
    so if i sold a domain to another heart internet user, there system still thinks im the owner, although the whois says otherwise.

    submit a ticket, credit where its due, heart internet do answer pretty quick, and they can remove any old domains from your account if you tell them which ones.
     
  18. monaghan United Kingdom

    monaghan Moderator Staff Member

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    Why not become a Nominet member, get a TAG and do it yourself? The web based panel Nominet introduced a few years back will let you manage your domains without having to have a PGP / EPP system.
     
  19. scooter United Kingdom

    scooter Well-Known Member

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    I have only got about 50 names and a lot of them will be dropping. So not worth it. (could be for others) I will check out Daily.




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  20. Blossom

    Blossom Well-Known Member

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    They don't make enough to get bought out.
     
  21. mdrussell United Kingdom

    mdrussell Active Member Full Member

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