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How do I renew an name past expiry date? (RegisterFly problems)

Discussion in 'Domain Name Registrars' started by mmerlin, Oct 21, 2006.

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  1. mmerlin

    mmerlin Member

    Jan 2006
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    Hi everyone,

    I have a name with RegisterFly, and the domain is now 1 month past renewal date.

    Initally, the RegisterFly internal system was showing a bad renewal date of 0000-00-00 for my domain.

    I wrote to them a few times but nothing changed, and then I forgot to follow it up for a few months.

    Then I checked public whois and realised the domain has passed it's renewal date by a month, so I wrote to RegisterFly again, and in their system they set the date to todays date as the renewal date (which was over a month later than the actual renewal date in public whois lookups)

    I then tried renewing the domain via their system (twice) and it failed each time.

    I submitted another trouble ticket, and now the domain is actually removed from my RegisterFly account, but I can still see the domain in the public whois, with my details.

    I of course submitted another trouble ticket to RegisterFly but this has not been replied to in 3 days, just has a status of "assigned".

    The whois lookup shows
    Registrant's agent: TUCOWS Inc [Tag = TUCOWS-CA]

    Here is my burning question....

    Is there somewhere else I can go to renew my domain name?

    I have tried searching both Nominet and Tucows/OpenSRS websites but cannot find anything on that indicates I can do it anywhere besides RegisterFly.

    Before RegisterFly "deleted" the name from their internal database, I had already tried renewing the domain twice but their system failed to renew it each time.

    All suggestions greatly appreciated :)
  2. Domain Forum

    Acorn Domains Elite Member

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  3. domaingenius

    domaingenius Well-Known Member

    Dec 2004
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    I would write an email to with subject
    marked as urgent perhaps and explain to them your problem. I would guess
    that you could get Nominet to change TAG to someone elses . You might also ask support (at) to renew it for you as they are reliable registrar in UK.


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