I had a bulk deal go through the other day without them informing me they had the forms or asking me for I.D, and when i rang them up and spoke to someone called silly girl told me that they didn't need to ask me because they know my signature?, we said this was wrong and she got very defensive and shitty with us,. I said OK, a friend of mine owns trainers.co.uk, if i send a transfer form in with the correct address etc would this go through, she replies, "of course not as we require you to provide ID on all transfer requests?" i point the contradiction out to her, and again very shitty with me and puts me through to someone higher. Matt who i was put through to was shocked that this is happening and is looking into it, and the manner of which there employees address customers, i hope. This is not the first time this has happened with me. Keep an eye on whats going on with your names, as you never know.