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Renewing with 123-Reg, but 123-reg not paying Nominet? Check you domains....

Discussion in 'Domain Name Registrars' started by casinogb, Feb 17, 2008.

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  1. casinogb United Kingdom

    casinogb Member

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    Hi folks

    Just had a series of emails from Nominet saying that a number of my domain names which were due for renewal in December were not renewed.

    So I looked at my invoices from 123-reg and they are all paid for and of course my debit card has also been charged by them when I renewed it.

    So I've fired off an email to 123-reg to see what is happening and also to Nominet.

    But has anyone else had this problem with 123-reg taking your money for a renewal but Nominet saying it has not been renewed.

    cheers

    Leslie
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. mibut United Kingdom

    mibut Active Member

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    I have just had similar emails from nominet.
    Will be ringing 123-reg tomorrow. :mad:
     
  4. monaghan United Kingdom

    monaghan Moderator Staff Member

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    If you google for this, you'll find that this is not an uncommon event. I first encountered this a few years ago when a customer forwarded me the email from Nominet and complained that he'd already paid me for the renewal, again like you I had the invoice and the bank statement showed a debit on the same day. They eventually resolved it, however I had to find a contact of a contact who worked at 123 to get it resolved.

    The only real way to be sure your names are handled the way you would like them to be is to get yourself a Nominet membership and a TAG and do it yourself, I've not looked back since I signed our company up for membership.
     
  5. mibut United Kingdom

    mibut Active Member

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    Strange that on my renewals for 17 december there was only one com, which has been renewed. Seems to be a problem with .co.uk :mad:
     
  6. mibut United Kingdom

    mibut Active Member

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    Now gets weirder, as i renewed some domains, com and co.uk, with them yesterday.
    Just checked whois, and THEY have been renewed.
     
  7. jhump Spain

    jhump Active Member

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    thanks for that, found 4 names renewed on the 15 dec that haven't been processed.
     
  8. mibut United Kingdom

    mibut Active Member

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    Just had an email back from 123-reg (yes, same day and on a sunday, lol)
    Dear ,

    Thank you for your e-mail dated 17th February 2008.

    We are aware of the renewal notices being sent from Nominet to our customers. This issue is being addressed by our Engineers.

    You can learn more by regularly checking our service status page;

    http://www.123-reg.co.uk/status.pl

    Pipex Apologises for any inconvenience casued.

    If you require any further assistance please don’t hesitate to contact us.


    -
    Kind Regards,

    S
     
  9. casinogb United Kingdom

    casinogb Member

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    Hopefully 123-reg are sorting this out.

    But I wonder why it has happened in the first place.

    I usually check my renewals and I'm sure it was showing the correct renewal date the day after I renewed, so there must have been some breadown between 123-reg and Nominet.

    We should be told by 123-reg what actually happened.

    cheers

    Leslie
     
  10. Beasty

    Beasty Active Member

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    To be fair, I think this was a Nominet problem and not a 123 problem - it is described as "a Nominet issue" here on their site:

     
  11. mibut United Kingdom

    mibut Active Member

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    My domains now showing in whois as renewed. :)
     
  12. WaftyCrank United Kingdom

    WaftyCrank Active Member

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    Is it just renewal names that this is an issue for or is it also new registrations?
     
  13. Whois-Search United Kingdom

    Whois-Search Well-Known Member

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    Just Renewals made in December and you should have got one of these by now:

     
  14. casinogb United Kingdom

    casinogb Member

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    My domains also now showing a renewed.

    Would have been helpful if Nominet explained how this happened...
     
  15. Whois-Search United Kingdom

    Whois-Search Well-Known Member

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    If this is still true (today) please PM the names and I will sort it out for you.
     
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