Domain Manage

Sedo- Thanks for nothing...

Discussion in 'Sedo' started by retired_member12, Oct 8, 2010.

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  1. retired_member12

    retired_member12 Retired Member

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    Just had this email from Sedo:

    No discussion, not notification of the offending domain(s), no details of any offending IP addresses if any, no right of appeal, no earnings from other domains, and to cap it all, a cancelled account.

    Sedo, is this what you call customer service? It would have been so easy for you to show some respect to a customer and notify me of the specific problem domain(s). Instead, I've been found guilty in all but name. Block offending domains by all means, given that you clearly recognise innocent ownership of domain names can take place after the event. But to use this as an excuse to close an otherwise innocent account, that's shabby, really shabby!

    Thank you Sedo, from yet another disgruntled domain owner! :rolleyes:
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. fish United Kingdom

    fish Well-Known Member

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    Had exactly the same from them a couple of months ago, got it sorted but it took a few emails and also using the online 'support' function

    good luck in getting it resolved
     
  4. rob

    rob Founding Member

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  5. retired_member12

    retired_member12 Retired Member

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    Precisely! The domain(s) in my account were all using Sedo layouts. On the basis of that 'lostminute', I think i'll spend the next few days going through a load of TMs & typos to see if they appear at Sedo, and if any are found, then see what they advertise. I certainly had no TMs bringing in any revenue via Sedo, of that I'm sure!
     
  6. foz

    foz Well-Known Member Exclusive Member

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    Google has been recently (past ~4 months) deeming certain domains as "spam" (e.g. advertisers making complaints). The provider I use for parking just stops serving Google ads on those domains. I've had the purest of pure generics blocked e.g. contacts_co_nz

    I can't understand why Sedo would suspend your entire account when perhaps only a few domains are affected?
     
  7. fish United Kingdom

    fish Well-Known Member

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    Because that's the heavy handed we don't care about you way they operate
     
  8. sedo

    sedo Sedo Staff

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    Hi Double Tap

    Please can you contact security and compliance to discuss the problem.

    I have asked management if we can look at this process and see if there is a way we can improve communication regarding suspending accounts.

    qualitymanagement@sedo.de Telephone: +49 221 340 30 230 and ask for security and compliance.
     
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  9. icoslaw United Kingdom

    icoslaw Active Member

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    got the same problem with them. ... :(
     
  10. retired_member12

    retired_member12 Retired Member

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    Emailed Sedon't on Friday, no surprise that they didn't even bother to reply today. :rolleyes:

    In the mean time, I did a trawl of Google as you do; cancelling accounts without an explanation of the details seems to be a common occurrence.
     
  11. Fabster

    Fabster Member

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    they probably have to send it up the hierarchy and the people up there don't work weekends ;)
     
  12. GreyWing

    GreyWing Retired Member

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    To be fair, they never said contact by email... There are many ways to communicate with the Sedo mothership, not their fault if you are still using your keyboard to do so. :D
     
  13. DomainManagement

    DomainManagement Active Member

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    To be honest i have had one or two issues

    with sedo , but always found them to be helpful if you persist politely,

    if you start ranting and raving and dont give them a chance like everyone else

    they will stick there heels in . and you dont get 48 hrs responses from big

    companies , so be a little patient and have a nice chat with them and argue

    your case, i am sure that they will sort things out , they are just worried about

    being sued ,like all big companies good luck ;)
     
  14. sedo

    sedo Sedo Staff

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    Hi Double Tap.

    I would suggest calling the security and compliance team. It would be best to have a conversation regarding this. I have chased the team up today to get in touch with you from the email you sent as a priority email.

    When an account is suspended an email is always sent to confirm why. The email sent to you stated that your account was blocked for spam traffic. This is an automatic preventative measure.

    You are encouraged to contact the security and compliance team if you want more detail as to why and feel this is an error. They will happily investigate this and if necessary unblock your account.

    Kind regards

    Joanna
     
  15. retired_member12

    retired_member12 Retired Member

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    So, I need to telephone Germany, yes?
     
  16. sedo

    sedo Sedo Staff

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    Yes please phone +49 221 340 30 280 you can ask to speak to Daniel Klotz.

    Kind regards

    Joanna
     
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