One of my friends had a website made and designed by an outfit that regged the co.uk domain with thier name and address. Subsequently this was a static html setup with no facilities for them to update etc and all the updates needed to be carried out by the developer. As thier business has high turnaround of goods updating the site is a weekly job, something the developer just hasnt done. They came to me and I regged the .com variant of the name and setup a basic CMS so they could do thier own updates etc. However the original out of date .co.uk is still running and obviously causing issues with potential customers. We've contacted the developer to just get basic control of the domain to change nameservers, redirect etc which he said he would do by pushing the domain to our ukreg account. This has never been done and he never responds to emails and is no longer answering the phone. Now we want to pursue this further, we have the invoice detailing the original job, which just states "1 x website complete" with the name of my friends business and address. The business name is the domain name. The invoice doesn't state that they regged the domain name though. Just that a website was built. The developer has made a large number of sites for other business's around the country, i.e. Hotels, Bed and breakfasts, pubs and resturants all with the same basic template and all regged to his name and address. So my friends now wish to go further and start a DRS to see if this gets his attention. I've been reading the DRS help, examples and policy and note these area's And the policy As I said the old co.uk is still running and the new .com is running alongside. We have the invoice to say we paid for the website which is dated before the registration of the .co.uk but doesn't say it included the registration of the domain. We have evidence that we have been using the name for a period before the domain was registered, ie accounts and certificates. What we are concered about is the developer will be difficult and ignore the mediation process which means we have to fork out the DRS expert decision. Any suggestions? PM me for the domains involved.