Ranting about.. Incompetent DELL Laptop hard drive fails, I call my Dell manager and explain situation, techie turns up with a new motherboard and explains not my hard drive, continues to replace my motherboard and soon realises actually no I am right and the hard drive does need replacing. Day 2. Techie arrives to replace hard drive... Opens box to discover the hard drive is completely wrong fit, in my case actually a solid state drive, but anyway. Day 3. Today techie returns with a new hard drive, still the wrong one........... Apologies given and will return on Monday with the correct part......... 3rd time lucky? I may add this is not my first encounter with incompetent Dell phone tech support, infact they regularly stuff up. Precisely why they offer such efficient support structure, well in theory. In practice not always on the ball clearly. The contracted Dell engineer explained they were not allowed to open boxes before being in the presence of the client. I appreciate procedures in place but in my case - not helpful. I have had a good working relationship with Dell since the early 90's and understand their ways. The good the bad and the.. Occasional language barriers. Lucky I have several other devices, for this very reason. But I appreciate the majority rely on one computer. How bloody frustrating. Michael Dell 0 - Steve Jobs 1. Anyway, Rant over.