Discussion in 'NameDrive' started by pirpy76, Sep 3, 2007.
It's possible? Another attack?
agreed, down again.
Can you confirm if it is down again and what day you compensation was attributed to accounts for the last incidents
This is not actually an attack on us, but our hosting provider is down at the moment due to a power failure. They are doing all they can to solve this. After everything that happened to us, this is horrible timing, but things should hopefully be up and running very shortly.
I can confirm that the attack on Thursday was the same magnitude as the one that knocked us out the previous week but was successfully repelled within 4 hours. We made compensation for that time on Friday evening.
So far, we have been down for about 30 minutes due to this latest incident, so hopefully the downtime can be kept to an absolute minimum.
I apologise for the inconvenience again, everyone.
This feels a little like an episode of 24.
For a rundown of events:
- 10 days ago, we were hit by a massive DDOS attack which took 48 hours to repel fully
- 4 days ago, we were hit by an attack showing exactly the same patterns on the same scale which was repelled within 4 hours.
- This morning, the power went down in the area of Canada where our servers are located at about 05.30 local time. The backup generator failed. Our server guys then had to find a technician for the generator at 6am on a Monday which happened to be a US national holiday, Labor Day.
- About 08.15 local time, we came back online again.
I'm not sure what the likelihood of a power outage is in a developed country like Canada is nor on the odds of it being timed so badly both from a logistical point of view and coming when we had just been brutally attacked, but I'm pleased to say that we are back up again.
For the third time in 10 days, we'll make sure you are compensated for something outside our control inconveniencing you.
Hope you all have a great week.
Ed, they say things come in three's, hopefully thats your lot now!
Glad you got it sorted quickly this morning.
Memo to hosting provider: remember to put fuel in back up generator
Thanks for the update.
No doubt you will be reviewing both your business continuity & DR plans. A DDOS attack is very diffiicult to manage, power etc. is unfortunate but manageable !
Hope the airconditioning in the hosting centre doesn't break down or leak - or in Canada probably the heaters - LOL
But thanks for open and honest feedback on the problems.
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