Domain Manage

Transfer into Heart Internet

Discussion in 'Domain Name Registrars' started by cm1975, Mar 5, 2013.

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  1. cm1975 United Kingdom

    cm1975 Well-Known Member

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    Is anyone else having any problems transferring domains into Heart Internet?

    I transfer 3 in on Friday, but they have been unable to update the Nameservers to Heart for me.

    They are blaming their Registrar for the problems. I found this a little odd, because I had assumed that Heart were the registrar themselves. Turns out it goes through Domain Box, who happen to be another Host Europe / MESH company.
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    I transferred 3 into heart from 123 last friday without a problem. But having said that I have had other issues with heart since they moved to Domain Box mid last year.
     
  4. namealot United Kingdom

    namealot Well-Known Member

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    Aren't heart and 123 reg the same ? as a group I'd avoid them like the plague
     
  5. cm1975 United Kingdom

    cm1975 Well-Known Member

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    Heart, 123 and DomainMonster are all part of the Host Europe Group, as are Domain Box. I believe they are all run as separate entities though.

    It puzzles me that Heart cannot get much response or timescales from Domain Box.
     
  6. MDUK United Kingdom

    MDUK Active Member

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    i have had a whole host of issues with heart over the last few months. Domains missing renewal (even though they were set to auto renew) problems importing names into heart (10 days for a .co.uk) and last week problems transferring a domain to another heart user (an internal transfer taking about 4 days!!)

    now i have another site down, and half an hour after i reported it i have still had no response from them.

    i need to move - but who to?
     
  7. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    From their website "Heart Internet provides 24x7x365 customer support with some of the quickest response rates you will find in hosting. We deal in minutes and not days."

    I would really agree, their response rate to a problem is quite fast. But the time it takes to rectify a problem isn't.
     
  8. mdrussell United Kingdom

    mdrussell Active Member Full Member

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    Pretty easy to setup an auto-response, or have lots of 1st line (or not even 1st line) staff just using time wasting responses...
     
  9. Blossom

    Blossom Well-Known Member

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    Is that what you do then?

    HI doesn't use auto-responses or have time-wasting responses. Or staff that are below first line (if that was the implication/whatever that means?!)
     
  10. mdrussell United Kingdom

    mdrussell Active Member Full Member

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    Not implicating Heart at all. I'm just saying this less-than-honest practice is pretty widespread in the industry, sadly. And something that we'd never, ever do.
     
  11. DaveLeeds United Kingdom

    DaveLeeds Well-Known Member

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    With respect I do have to disagree with you there. A recent purchase of mine, a domain from a third party who'd caught it. I had Nominet change the tags to Extend and Whois to my details. It seems the domain was previously owned by one of HI's existing customers who had a 'domain reference' against it. This amongst a couple of other inconveniences meant that the previous owner had the NS set to Sedo parking (and quite possibly gaining financially from it).
    I advised HI that I was now the new owner and required the domain reference cancelling immediately so that I could use my own landing page. They got back to me in fairly quick time saying that they had contacted their customer who required proof that I was the new owner. From that moment on I found HI's policies to be very obstructive. They even asked me to provide them with a scanned copy of Noms certificate, a utility bill from my registered address and then advised me that once proof of ownership had been established they would give their customer a courteous 7 days to cancel the 'domain reference'!
    After 23 ticket updates I'd had enough and got Nom to change the tag to another registrar.
     
  12. MDUK United Kingdom

    MDUK Active Member

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    Mate, their response times aren't even that great now. that ticket i posted up wasn't responded to until the following morning - nearly 8 hours with a site down!

    truly appalling company now. i have to move.
     
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