Domain Manage

Well?

Discussion in 'Sedo' started by wwwdomain.name, Nov 22, 2006.

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  1. wwwdomain.name

    wwwdomain.name Well-Known Member

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    Empty Promises...

    Brad

    Still no contact from brokers...

    How long will this poor standard of service continue?...

    Please don't tell me of back-logs AGAIN...

    I'm in touch with members via here who have had listing entries sorted since my first submission and their listing was sorted within 24hrs.

    Anyone else had to wait nearly two weeks?
     
    Last edited: Nov 22, 2006
  2. Domain Forum

    Acorn Domains Elite Member

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  3. olebean

    olebean Well-Known Member

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    How about a week(approx) after the Auction started, still no answer
     
  4. seanc United Kingdom

    seanc Well-Known Member

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    Buyer found. Transaction in progress...
    4th October 2006

    still... waiting


    i really wouldnt mind but Sedo take £70 from the sale..
     
  5. wwwdomain.name

    wwwdomain.name Well-Known Member

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    Thanks Guys for posting...

    Knew I wasn't alone...

    TBH - I just can't understand how a listed company can have such a Customer Service set-up and expect to be successful long-term, as everyone appears to have problems and long delays...

    Be it - parking enq.
    sales enq.

    and now - auction enq.

    Surely Brad isn't on his own - is he???
    Having to cope with everything by himself...

    Brad???
     
  6. olebean

    olebean Well-Known Member

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    www

    Brad isn't alone and to be honest Sedo reps seemed to have "vanished"

    Maybe a coding error erased them?
     
  7. Brassneck United Kingdom

    Brassneck Well-Known Member

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    Same experience here. From your previous bullish Sedo posts I always assumed that you were getting special treatment - but it looks like Sedo treat you the same as everybody else afterall. I really don't know what Sedo are playing at because they must be losing any goodwill they still have at a very rapid rate.

    Stephen
     
  8. grantw United Kingdom

    grantw Well-Known Member

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    Something is seriously wrong at sedo at the moment, here's a brief excerpt from my recent experience:

    -At this point the sale has been going on for 3 weeks
    -Emailed my sales agent for an update, waited 2 days.....no reply
    -Emailed Brad - 30 minutes later he emailed back with an update (thanks)
    -Over 2 days later my sales agent emails me with the update that Brad had given me 2 days earlier

    This is the second time in this transaction that I have had to request an update from someone other than the person who is supposed to be managing the transaction.

    Sale is still going on, I emailed my sales agent again 2 days ago and still have no reply.

    Sedo, If I ask for an update and there is no news it would be good customer service to actually tell me so rather than just ignoring the email.

    [size=+2]CAN I HAVE AN UPDATE PLEASE FFS..................[/size]

    Grant
     
  9. rob

    rob Founding Member

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    A few members of staff leaving as well recently - doesnt always look good.

    Likewise I have heard rumours of potential lawsuits between parking companies.

    Transparency is not a word used in parking / domains etc, but it could be worth all companies realising that their existance is based on domainers regging / listing / parking domains and not the other way around.
     
  10. wwwdomain.name

    wwwdomain.name Well-Known Member

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    Well said Rob!!!

    Stephen... If only...;) lol

    Grant - I know your frustration...
    If it helps, your not alone...

    Brad's been the only one keeping things going...
     
  11. wwwdomain.name

    wwwdomain.name Well-Known Member

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    Sean

    Sorry mate, missed your post...

    Don't wanna rattle you but from personal exp. a sale wait that long has only meant one thing....

    You get a 'we contacted the buyer'....

    When names have genuinely sold I've found payment is made same day or within 48-72hrs...

    I could be wrong BUT, don't hold your breath...
     
  12. wwwdomain.name

    wwwdomain.name Well-Known Member

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    Looks like top domains are bllks after all...lol

    I asked sedo brokers to submit five of my six 'top domains' to auction and here was the reply:

    'The broker auction is reserved for premium domains only'

    Sounds to me like their own staff don't know what they are supposed to be doing...

    Brad - FFS - What is going on???

    I thought 'top domains' were reserved for 'premium domains only'...
     
    Last edited: Nov 22, 2006
  13. retired_member16

    retired_member16 Banned

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    Sedo relented and contacted me out of the blue to upgrade my account to Pro last week without seeing my domain traffic.

    Are they desperate for customers?

    I was happily adding a few domains until I noticed that my keyword changes were 'pending'. FFS. What the feck is that all about.

    About turn, everyone back to Streamic/ND
     
  14. olebean

    olebean Well-Known Member

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    What? Friends and family?
     
  15. wwwdomain.name

    wwwdomain.name Well-Known Member

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    FS - OB

    TBH - don't know what to say or even think anymore on all this and all the other issues AC members have raised:

    keyword issues - sales issues - CS issues -use of txt to confirm bidders etc, etc, etc...

    The list goes on....

    Yes as Stephen pointed out, it may have appeared that I had some kind of 'special relationship'...

    Truth is, my rev. was increasing and increasing... When issues arose in many respects, I took a back seat to let things pan out as, things were on the up...

    All that said, irrespective of anything, their are some very, very serious issues raised here and elsewhere on the forum...

    I think it's very unfair that Brad and Brad alone, has to carry all this on his shoulders... The guy's 'between a rock and a hard place'...
    One issue answered, another get's raised... The bloke is forever having to chase his tail - so to speak...

    IMHO - It wouldn't surprise me if we loose another good guy from the sedo team soon...
    I know I couldn't take putting up with it for long before doing something...

    Personally, I feel it's time management stepped in and ANSWERED all these issues for us ONCE FOR ALL...

    AC is the most respected .co.uk domain forum on the internet!!!
    Serious domainers know that members on here are serious and passionate about domaining...

    Let's have the same level of commitment from parking providers!!!

    No BS - just straight talk...

    Anyone else agree?

    Apologies for the 'soap-box'...lol
    Just bl**dy frustrated!
     
  16. wwwdomain.name

    wwwdomain.name Well-Known Member

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    Just PM'ed Brad this:

    I asked sedo brokers to submit five of my top domains (all bar -------) to auction and they came back with - it's for premium domains only.

    1) ecards.name is not a premium domain yet has been submitted without a bid.

    2) If top domains are not premium domains, what are they?

    Will post the reply as I think this is of importance to all...
     
  17. pendragon United Kingdom

    pendragon Well-Known Member

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    They invited me to Pro out of the blue. Cant see any difference in eanings though. still getting plenty of 0.04 and 0.05 per click! Big deal.

    Just wish somebody would come up with a tool to automatically update dns servers across multiple domains. Its such a balls-ache having to change them over again.
     
  18. sedo

    sedo Sedo Staff

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    Hi everyone.

    I'll go ahead and answer this in the forum.

    There are criteria for choosing Top Domains as well as brokered auctions. The criteria, however, may be different.

    In choosing Top Domains, our staff members look at length, language, extension, how well it does in parking (sometimes not applicable), nature, and a few other things. In the end, however, we have to have a feeling about it. If we think the name has intrinsic value, is catchy, or could sell easily, we'll poll the other staff members, see what they think, and add the domain to the Top Domains section.

    The brokered auctions are a bit different. The industry and demand for domains change constantly. It could be that our brokers know that there is demand for a certain type of domain and will enter that domain into a brokered auction, even though this domain is not a "top" domain. There are other domains which are listed in the Top Domains section that our brokers may have doubts about entering into the brokered auction due to salability.

    With marketplace auctions (where the domain first receives a bid), we know that the auction will end in a sale. The negotiated bid acts as the reserve price.

    Brokers are keen to enter domains into an auction without a previous bid only if they are sure the domain will meet its reserve. We are new to this and as such, there is sometimes a learning curve.

    What we don't want is a huge list of brokered auctions. This means that potential buyers have to really search for domains and sellers have a lower chance of actually selling in an auction. This would be a bad situation. Keeping a shorter list of brokered auction domains ensures that the list is easier to search through for buyers and that the domains have a higher chance of selling.

    It would be great to have every domain in an auction, but doing that would undermine the auction system.

    I hope this information helps clear up why our brokers accept some domains into the auction and not others.

    If you have further questions about this, please let me know.

    Kind regards,

    Brad
    brad.tilley@sedo.com
     
  19. wwwdomain.name

    wwwdomain.name Well-Known Member

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    It's official then - IMO - Top Domains are bllks...
    That is, how I feel about the matter...

    The reply:

    ------------------------------
    I addressed this in the main forum.

    I think with adding ecards.name to the auction system, our brokers must firmly believe that the chances for that domain to end in a successful sale are higher than the other domains which have been listed in the Top Domains section.

    I apologize if this process seems arbitrary. It's just that our brokers try to only put domains into a brokered auction if they are quite sure the auction will end successfully.
    -----------------------------

    So, IMHO - It's not about the quality of your domains, it's to do with if a quick buck can be churned by the looks of things...

    In that case, by submitting to auctions, you could be selling yourselves short.

    Thanks Brad for clarifying all this, WE ALL need to know what is really going on...
     
    Last edited: Nov 23, 2006
  20. olebean

    olebean Well-Known Member

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    That doesnt answer why brokers do not get back to us
     
  21. wwwdomain.name

    wwwdomain.name Well-Known Member

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    OB

    That's right...

    TBH - going public appears to be why I have had a reply...

    Hither too, their was none!

    One things for sure, it's nice to know where as a customer, you stand...

    Which I do 'crystal' from the latest feedback on this thread.
     
    Last edited: Nov 23, 2006
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