20i Domains

Domain names stopped resolving -

Discussion in 'Hosting' started by mally, May 24, 2012.

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  1. mally United Kingdom

    mally Well-Known Member

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    Hi all, anyone had a domain name thats stop resolving.

    I asked my host, ukreg,com and got the following reply

    "Thanks for contacting us with your support enquiry.
    May we know what changes you have done with the domain, please? Have looked into our system and everything is set fine. Only that I noticed your domain status is under client hold. This means your domain registrar suspended the domain. With this, I suggest to please email compliance@opensrs.net to find out why as its you that would have suspended the domain name.
    "

    I've sent an email to compliance@opensrs.net as there's no numbers, very fed up at the minute, haven't got a clue whats going on
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. dotNetFreak United Kingdom

    dotNetFreak Well-Known Member

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    A domain name with the status of "CLIENT HOLD" or "REGISTRAR-HOLD" normally means it has expired.
     
  4. mally United Kingdom

    mally Well-Known Member

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    I'm gutted it's still not working, the domain name is closeprotectionworld.com

    It's with ukreg/fasthosts which are useless, very polite on the phone but no help at all
     
  5. dotNetFreak United Kingdom

    dotNetFreak Well-Known Member

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    It looks like it was put on hold today and removed from the .com zone file which is why it isn't working.

    You need to contact your registrar (Fasthosts/UKREG) and ask them to contact the registry they use (OpenSRS/Tucows) to find out why it has been updated with a status of clientHold.

    Did you renew it recently? If so, it's possible that whilst you have renewed it and it does show a valid expiration date, the renewal hasn't actually happened correctly at the registry.
     
  6. mally United Kingdom

    mally Well-Known Member

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    Rang fasthosts again, spoke to another really polite foreign person who told me to email compliance@opensrs.net

    Totally fed up now
     
  7. sdsinc Iceland

    sdsinc Active Member

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    That's it, you need to talk to the upstream registrar.
    Seems that ukreg are just resellers.
     
  8. dotNetFreak United Kingdom

    dotNetFreak Well-Known Member

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    Ring +800-371-69922, say that the registration service provider (Fasthosts) are being totally unhelpful and you need to find out what the issue is immediately as you're losing money by the minute as your business Web site is offline. Tell them that it's tagged clientHold but you can't find out why.
     
  9. mally United Kingdom

    mally Well-Known Member

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    Cheers, rang them and managed to get a new email from them, totally different to the one fasthosts gave me. fingers crossed
     
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