20i Reseller Hosting

DomainLore PayPal Issues

Discussion in 'General Board' started by Katch!, Jul 12, 2019.

  1. Katch!

    Katch! Active Member Full Member

    Joined:
    Mar 2018
    Posts:
    880
    Likes Received:
    101
    Looks like conglomerate business strikes again. DomainLore have had 40k put on hold while PayPal dip into their bank accounts to provide customer refunds.

     
  2. Domain Forum

    Acorn Domains Elite Member

    Joined:
    1999
    Messages:
    Many
    Likes Received:
    Lots
    articles.co.uk
     
  3. stevelook2 Portugal

    stevelook2 Active Member Acorn Supporter

    Joined:
    May 2013
    Posts:
    380
    Likes Received:
    7
    I ditched PayPal for my business very early on as seeing in the t&c’s that they can even randomly withhold a customers payment over £200 for up to 30 days (or longer)

    I use a Barclaycard terminal for customer not present over the phone payments or email a bacs invoice or even accept cheques as they only take a day to clear now.
     
  4. keys United Kingdom

    keys Well-Known Member Full Member

    Joined:
    Oct 2004
    Posts:
    1,868
    Likes Received:
    81
    There are several reasons to avoid using Paypal. This is one example, not hard to find others and of greater magnitude. No surprise to me, but obviously a great inconvenience for those involved.
     
  5. ian

    ian Well-Known Member

    Joined:
    Jan 2008
    Posts:
    3,694
    Likes Received:
    253
    I tend to request payment via bank transfer for domains, but for my other businesses, I use Stripe. Nice and simple, can use their UI directly, or integrate in to any website. I've encouraged Denys to do the same.

    (or skip all that and just use crypto, anyone with me........anyone?!?! :D )
     
  6. Domaintial United Kingdom

    Domaintial Active Member Full Member

    Joined:
    Dec 2015
    Posts:
    253
    Likes Received:
    24
    We do the same, Stripe, or bank transfer for domains and other cos. Used to take crypto payments too, but its a faff and no ones really interested in paying with BTC anymore (value storing, bought high etc).

    Recently done a few more escrow.com transactions on the domain front. Seeing as they finally support GBP natively, and provide easy integration methods for make offer and buy it now. Flipped our system generated landing pages to direct "Make Offer" and "BIN" straight into Escrow ecosystem, keeps it simple and safe for everyone :)

    PayPal sucks. I still don't understand why people use it...
     
    • Informative Informative x 1
  7. ian

    ian Well-Known Member

    Joined:
    Jan 2008
    Posts:
    3,694
    Likes Received:
    253
    Got an example domain you can share?
     
  8. Domaintial United Kingdom

    Domaintial Active Member Full Member

    Joined:
    Dec 2015
    Posts:
    253
    Likes Received:
    24
    So this is irritating timing... just noticed we are getting: {"messages":{"currency":["Not a valid choice."]}} from escrow API... this was all working yesterday... either somethings happened to GBP support with escrow temporarily, or they are pulling native GBP support?

    o_O

    Edit: Comment out two lines, uncomment two lines, and bosh, no more escrow support on our landing pages... till they fix whatever nonsense is going on...
     
  9. Katch!

    Katch! Active Member Full Member

    Joined:
    Mar 2018
    Posts:
    880
    Likes Received:
    101
    I moved to Stripe a longgggg time ago. PayPal are gangsters, I didn't ever use them for business because every time I made a transaction or personal sale through eBay it was always such a rip off with the fees etc. and they hold YOUR money for however long they like. Forget about it.
     
  10. Murray

    Murray Well-Known Member

    Joined:
    Sep 2012
    Posts:
    3,745
    Likes Received:
    284
    Paypal love to freeze and hold money
     
    • Like Like x 1
    • Agree Agree x 1
  11. dropped.uk United Kingdom

    dropped.uk Member

    Joined:
    Feb 2016
    Posts:
    30
    Likes Received:
    10
    Stripe here too. No issues whatsoever, money in the bank 7 days later. Refunds a breeze as they take it from your accumulated total before the next deposit.

    I guess many registrars that opted for some form of payment up front or deposit have a load of admin to sort everything out (and issues to deal with!)
     
    • Agree Agree x 1
  12. Katch!

    Katch! Active Member Full Member

    Joined:
    Mar 2018
    Posts:
    880
    Likes Received:
    101
    Unless you're Dropcatcher(.co.uk), then you're just winning.
     
    • Funny Funny x 2
  13. martin-s United Kingdom

    martin-s Well-Known Member

    Joined:
    Jul 2012
    Posts:
    3,335
    Likes Received:
    228
    The only negative with Stripe is how expensive they are. Not in comparison to Paypal of course, but in comparison to a regular merchant account. Charging the same for debit cards as credit cards is a complete con!
     
    • Disagree Disagree x 1
  14. ian

    ian Well-Known Member

    Joined:
    Jan 2008
    Posts:
    3,694
    Likes Received:
    253
    Yeah that is true, though most merchant providers are moving away from a pence based charge for debit cards, and increasing their credit card and business credit card fees way beyond Stripe; I suspect it balances out.
     
    • Agree Agree x 1
  15. Domaintial United Kingdom

    Domaintial Active Member Full Member

    Joined:
    Dec 2015
    Posts:
    253
    Likes Received:
    24
    Not found an alternative to Stripe that is as simple to implement, fast to setup and deploy, and cost effective vs level of hassle.

    If we get a client that wants to take card payments, as long as they are 1. a LTD company, 2. have a proper business bank account, we can have them taking card payments properly within a few hours... if that...

    PayPal holds out due to their eBay tie up, secures their user base and use case... and consumers have the perception of better protection from fraud... which I will grudgingly admit might be the case... this is why it sucks from a vendor/merchant side I guess... but thats been the case since 0day or PP.
     
  16. Technolog1c United Kingdom

    Technolog1c Member

    Joined:
    Jul 2019
    Posts:
    7
    Likes Received:
    0
    A negative of Stripe is that they pay net, which means it can get difficult to balance books if you sell something for £20, and they pay you £19 7-10 days later.
     
  17. 3gmedia United Kingdom

    3gmedia Active Member

    Joined:
    Sep 2017
    Posts:
    149
    Likes Received:
    19
    Yes, had this from paypal this morning regarding refund from domainlore:

    A refund by Autopay.uk was not processed successfully.

    Please contact the sender of this refund for more information.

    Transaction Details

    • Sender's Name: Autopay.uk
    • Sender's Email: paypal@xxxxxx
    • Transaction Amount: £60.00 GBP
    • Transaction Date: 6 July 2019
    • Your Transaction ID: xxxxxxxxxxx
    • Sender's Transaction ID: xxxxxxxxxx
    Yours sincerely,

    PayPal
     
  18. Domaintial United Kingdom

    Domaintial Active Member Full Member

    Joined:
    Dec 2015
    Posts:
    253
    Likes Received:
    24
    Same with GoCardless though... its generally common place for payment processors to pay out the balance deducting their fee from the transaction. Payment processing services aren't subject to VAT in the UK... well thats what I've found from when I was building integration into GoCardless for something and getting really confused as to how to handle accounting for their charges :)
     
  19. martin-s United Kingdom

    martin-s Well-Known Member

    Joined:
    Jul 2012
    Posts:
    3,335
    Likes Received:
    228
    Not when 80% of transactions are debit card, as ours are. Our merchant account charges 0.425% for debit cards vs 1.4% with Stripe.
     
  20. ian

    ian Well-Known Member

    Joined:
    Jan 2008
    Posts:
    3,694
    Likes Received:
    253
    Understood, but the change from pence to percentage certainly suggests prices will continue to rise. I remember when my fees for a debit card were 11p regardless of transaction value.
     
    • Agree Agree x 1
  21. Katch!

    Katch! Active Member Full Member

    Joined:
    Mar 2018
    Posts:
    880
    Likes Received:
    101
    I actually don’t mind the 1.whatever % we pay on transactions. Stripe is a really good service and is very well maintained and has tons of integration options, the API is great and it’s generally a pleasure to use. I’ve not found a provider that compares so I’m happy to pay the fees per transaction. Although arguably we could fund a better option from the fees we pay sometimes, which can sometimes be quite large if the transaction is 4+ figures.