20i Domains

.uk renewal promotion issue

Discussion in 'Nominet General Information' started by Murray, Sep 3, 2021.

  1. Murray

    Murray Well-Known Member

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    I thought id take advantage of the promotion running for September, £2.50 for 2 years .uk renewal

    I only have about 130 domains I wanted to renew so well below my credit limit of £500, I did that on September 1st

    However looking again today I realised I still had domains I renewed suspended and my credit limit was -£100 which left me unable to register or renew any domains; Apparently Nominet dont apply the promotional price until the end of the month when the invoice is generated

    I called Nominet and asked for help and customer service said they might be able to increase my credit limit but I was later emailed and told that wasn't an option, and given no alternatives

    I had to come up with the solution myself which was just adding unallocated funds which increases credit limit

    Im thankful that none of my suspended domains were due to drop yesterday or today otherwise I would have been stuffed thinking id renewed them

    Im sure others have run into this issue but just a heads up for anyone else still planning on renewing a lot of domains in September/October
     
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  2. Domain Forum

    Acorn Domains Elite Member

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    articles.co.uk
     
  3. Pedigree United Kingdom

    Pedigree Active Member Acorn Supporter

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    Had a similar issue, I will send you a pm.
     
  4. Siusaidh

    Siusaidh Well-Known Member

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    I'm trying to understand what you're saying.

    130 domains renewed for 2 years is going to set you back about £1200, and you only get that refunded at the start of next month when they should refund about £810.

    I only ever operate via topping up unallocated funds, and don't use credit limits, so maybe I'm not understanding you, but until next month you are paying around over £9 a domain when you add VAT, and the £2.50 will also have VAT added, so I imagine your 130 domains will set you back around £390 in the end.

    My idea of your account this month would run something like this (with the proviso that I don't know how the credit limit system operates for you):

    Money OUT Sept 3rd to renew 130 domains for 2 years: circa £1200

    Money REFUNDED to your account early Oct: circa £810
     
  5. SecNam

    SecNam Moderator Staff Member

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    But the £810 refunded to your account, can you transfer that back into your bank/back on your card?

    Or is that stuck in your Nominet account.
     
  6. Pedigree United Kingdom

    Pedigree Active Member Acorn Supporter

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    I suggest anyone who has a similar issue emails Dawn Dunne at Nominet as she was more than helpful. DM me if you need any info.
     
  7. Siusaidh

    Siusaidh Well-Known Member

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    No, I contacted Nominet in advance, and was told that I can subsequently request that any refunded money gets transferred back to my bank. I have that in writing:

    "Thank you for getting in touch with us.

    You will need to add the full amount to the account as they discounted rate is applied when the invoices are generated. The invoices are then paid from the unallocated funds. Any leftover funds we can refund and all you would need to do when the invoices are generated is to let us know and we can refund the remainder back to the card you use to make the initial payment. .

    I hope that helps."
     
  8. Murray

    Murray Well-Known Member

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    Yes my problem was not realising the discount was applied at the invoicing stage and not the renewal stage

    They said they will refund

    Other people seem to have had their credit extended, not sure why that wasnt available to me

    I will ask Monday if they will generate me an early invoice so they dont have to hold the extra money
     
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  9. fuzzer United Kingdom

    fuzzer Active Member Acorn Supporter

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    Only just seen this - thanks Murray.

    It says .UK domain family - doesn't that include .CO.UKs too? If so, sounds like a great time to renew all domains for 2 years - good deal!
     
  10. stevelook2 United Kingdom

    stevelook2 Active Member Acorn Supporter

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    Yes fuzzer, it includes the whole gang
     
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