I'm not one to take one example of bad or good performance as a example of service levels - and yep 123-reg have certainly pissed me off, many times over the years. But, Ive had a couple of tries over the last week or two of their 'Live on-Line' Support . And I've got to say "Forget phoning" and give the live chat team a try. (Not the ticket-support) In three instances Now as soon as I hit the return key, I've had a response and in two examples a resolution within the hour (Both reason for contact due to my oversight) This morning at a minute past 9 (their opening time) Instant response again. (Cheers Julian and Andrei) We know Richard is actively doing what he has promised here on Acorn as well - so maybe - just maybe 123-reg have started to recognise the operational requirements of domainers. I for one am going to stick with them for a bit longer to see if the service levels hold-up. The savings offered by other services are not my priority - A decent service level is - might even give some of their web building services a go shortly. Yep I appreciate "two sunny days in a row, does not make for a Summer"