Domain Manage

Anyone use zendesk?

Discussion in 'Scripts and Coding' started by mally, Jul 1, 2013.

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  1. mally United Kingdom

    mally Well-Known Member

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    I'm looking for a support ticket system for one of my websites that I run with some others. Alot of companies appear to be using zendesk. do anyone on here use them? cheers Mally
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. namealot United Kingdom

    namealot Well-Known Member

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    Yes its good but long winded maybe smarter than it needs to be? have recently been trying out helpscout so far for small scale ok ? also desk, freshdeck, happyfox which was the simplest downside if you want canned replies etc you can’t mark a ticket as completed or pending without fully opening otherwise pretty good really depends on volumes budget etc
     
  4. murph

    murph Well-Known Member

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    Hesk is pretty decent for an free solution
     
  5. mark United Kingdom

    mark Active Member

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    If you're looking for a really powerful solution with ongoing development then we use Sirportly (http://sirportly.com).

    They offer a hosted solution or the option to host it yourself like we do.

    Highly recommended, wouldn't swap to another solution now.
     
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