Domain names stopped resolving -

[mally]

Hi all, anyone had a domain name thats stop resolving.

I asked my host, ukreg,com and got the following reply

"Thanks for contacting us with your support enquiry.
May we know what changes you have done with the domain, please? Have looked into our system and everything is set fine. Only that I noticed your domain status is under client hold. This means your domain registrar suspended the domain. With this, I suggest to please email [email protected] to find out why as its you that would have suspended the domain name.
"

I've sent an email to [email protected] as there's no numbers, very fed up at the minute, haven't got a clue whats going on

 

[dotNetFreak]

A domain name with the status of "CLIENT HOLD" or "REGISTRAR-HOLD" normally means it has expired.

 

[mally]

I'm gutted it's still not working, the domain name is closeprotectionworld.com

It's with ukreg/fasthosts which are useless, very polite on the phone but no help at all

 

[dotNetFreak]

It looks like it was put on hold today and removed from the .com zone file which is why it isn't working.

You need to contact your registrar (Fasthosts/UKREG) and ask them to contact the registry they use (OpenSRS/Tucows) to find out why it has been updated with a status of clientHold.

Did you renew it recently? If so, it's possible that whilst you have renewed it and it does show a valid expiration date, the renewal hasn't actually happened correctly at the registry.

 

[mally]

Rang fasthosts again, spoke to another really polite foreign person who told me to email [email protected]

Totally fed up now

 

[sdsinc]

That's it, you need to talk to the upstream registrar.
Seems that ukreg are just resellers.

 

[dotNetFreak]

Ring +800-371-69922, say that the registration service provider (Fasthosts) are being totally unhelpful and you need to find out what the issue is immediately as you're losing money by the minute as your business Web site is offline. Tell them that it's tagged clientHold but you can't find out why.

 

[mally]

Ring +800-371-69922, say that the registration service provider (Fasthosts) are being totally unhelpful and you need to find out what the issue is immediately as you're losing money by the minute as your business Web site is offline. Tell them that it's tagged clientHold but you can't find out why.

Cheers, rang them and managed to get a new email from them, totally different to the one fasthosts gave me. fingers crossed