Yes Ive been with them too, were OK for a while. Id much rather be with anyone like that than any of the paragon groups hosting companies.Just to add another recommendation to the pile, I've been with clook.net for 12+ years and they have been outstanding the whole time.
+1, Krystal do actually care about customers. Chuffed to see they've gone green. Their gimmick used to be that their data centre was in a nuclear silo, I wonder if they'll bring that back