How do I submit nameservers to .com registry?

[alex]

I've been told by Heart internet that to use a .com domain on my VPS with my own nameservers I have to "submit the nameservers to the .com registry". They can do it for me for £50 + VAT... does anyone know how I can do it myself?

Cheers,

Alex

 

[PoshTiger]

Is it not glue records you need?

http://faq.domainmonster.com/dns/glue_record/

 

[alex]

To be honest not sure. I have my own nameservers, ns1.hyperlink.co.uk and ns2.hyperlink.co.uk. I've been able to set up sites with .co.uk domains on my VPS no problem by setting the nameservers. However, when I tried to do it with a .com, i.e. set the nameservers as ns1.hyperlink.co.uk and ns2.hyperlink.co.uk nothing happened and Heart have said I need to submit the nameservers to the .com registry. As you can probably tell I'm new to server management having used a simple shared hosting package for 5 years

 

[PoshTiger]

Well I'm not 100% on this - I think Skinner knows more about it than I do...

If you run a nameserver lookup on your nameserver, it returns the following.

DNS server handling your query: localhost
DNS server's address: 127.0.0.1#53

Non-authoritative answer:
ns1.hyperlink.co.uk nameserver = ns2.mainnameserver.com.
ns1.hyperlink.co.uk nameserver = ns1.mainnameserver.com.

Which means heart are actually the upstream nameserver.

If you run a check on ns1.mainnameserver.com it returns the following.

Authoritative answers can be found from:
mainnameserver.com
origin = ns.mainnameserver.com
mail addr = hostmaster.mainnameserver.com
serial = 2013020465
refresh = 86400
retry = 604800
expire = 2419200
minimum = 10800

which is the glue record (I think).

It looks like heart don't actually setup nameservers correctly unless you pay £50.

 

[alex]

Thanks for your help on this. Having spoken to support again they've said that it is the glue records and that I need to submit them to the registry, or pay for them to do it. It seems a bit dodgy to me. With not wanting to pay, do you, or anyone, know how I actually submit the glue record to the registry?

 

[monaghan]

I've not used a registrar control panel that doesn't let you submit the "glue DNS" records. You can't make the submission directly to the registry, it has to be done through your provider like any other zone change otherwise there would be chaos.

Time for a change or registrar?

 

[alex]

To be honest it probably doesn't help that I don't have a clue

I'm running WHM, is this something I should be able to do in there? I really can't believe how complicated this process it. All I wanted to do was register a .com with heart and set the nameservers so I could build a site on my own VPS. I may just build it on my old shared hosting with 1and1, will probably be easier. The VPS works fine for .uk domains.

 

[PoshTiger]

It is usually free.

Heart offer a average monthly price for reseller hosting but charge lots for extras (I still can't believe that if you want a mailbox over 400Mb on reseller hosting - you have to pay extra).

This is from their support database

For non-UK domain such as .com, you would need to contact customer services for details on registering the nameservers as it involves creating Glue records.

Everywhere else: Free

Heart: £50

 

[PoshTiger]

BTW - I think you can create glue records from the automaton and the DAC.

You can't from web domain manager though..

It might be worth giving them a buzz about it.

 

[alex]

Thanks for your comments and PMs. Heart Internet have told me that they have made the necessary changes so hopefully there won't be any more issues. If it still doesn't work I'll be back in 24-48 hours

I must admit my experience with Heart Internet has so far been very good. I guess the issues arise when I'm not sure what I'm doing and find that what I need costs extra.

 

[DaveLeeds]

Hi Alex, maybe I haven't got the full grasp of your problem but couldn't you have just set up a domain reference from your main HI cp?