Caught co uk

Philnorris · Sep 12, 2013

Site and emails down any one know if Christopher is aware?

simon147 · Sep 12, 2013

Was down last night too. Can somebody contact him?

Systreg · Sep 12, 2013

A couple of other people have been trying to contact Caught (Aquanuke) on Aug 3rd and Sep 7th, here:

http://www.acorndomains.co.uk/whois/117985-owners-caught-co-uk.html

Aquanuke hasn't been on Acorn since Aug 1st, I hope he's alright as this is very out of the ordinary for him, more so now with his site going down.

grantw · Sep 12, 2013

I've emailed him an hour or so ago on a couple of email addresses, will update if he responds.

Grant

Systreg · Sep 12, 2013

Had a look at caught.co.uk on Archive.org and this mobile phone number is at the top of his home page, anyone from the UK fancy calling or sending a text?

+44 (0)7745 549 768

foz · Sep 12, 2013

http://aquanuke.smugmug.com/ Updated: Sep 11, 2013 1:17pm

jimskin · Sep 12, 2013

I have been trying to contact the owner of caught.co.uk for the past 3 weeks to get a refund but he has been ignoring me. I would keep well away from his service. The guys a crook.

grantw · Sep 12, 2013

jimskin said:
I have been trying to contact the owner of caught.co.uk for the past 3 weeks to get a refund but he has been ignoring me. I would keep well away from his service. The guys a crook.

The guy's been a member on here for years and is about as honest as they come. There must be some sort of issue going on. Have you rung the mobile number posted above?

Grant

deluxedomains · Sep 12, 2013

do you know this guy? how can you call him a crook? he may have a genuine reason why he has not been online. He could be ill? He may have personal issues. Just show a bit more respect to a fellow human being.
jimskin just give the guy time as has just been said the guy been on here 4 a long time I am sure he will contact you when he can.
regards

eddy

redbird · Sep 12, 2013

grantw said:
The guy's been a member on here for years and is about as honest as they come. There must be some sort of issue going on. Have you rung the mobile number posted above?

Grant

I know he's recently moved/is moving to Scotland.

Murray · Sep 12, 2013

jimskin said:
I have been trying to contact the owner of caught.co.uk for the past 3 weeks to get a refund but he has been ignoring me. I would keep well away from his service. The guys a crook.

I've used the caught service in the past without any issues and Chris always got back to me in 24 hours.

+ On the topic of a refund, I don't think you can get a refund on caught credits? only swap them; ie sell them to someone else and ask Chris to transfer them to the persons account.

Systreg · Sep 12, 2013

This is the archive page from Aug 8th 2013 Caught credits info page:

http://web.archive.org/web/20130730204221/http://www.caught.co.uk/credits.php

Text from the credits page regarding refunds etc (my bolding):

To back order domain names you need to purchase sufficient credits, one credit per domain name. When you purchase a credit we monitor your domain name at a rate of 432,000 times per day divided by the current names actively being monitored, with preference given where the drop date is known. That is a rate of 200ms or 5 per second, typically a name would be registered within seconds. Your fee covers the registration of the domain name for a period of two years, the initial monitoring and free TAG change out or leave your domain with us to manage for you. Before purchasing credits please check the name(s) you are interested in are available for booking.

If the domain name you are monitoring is renewed or not successfully caught by us then you can move your credit to another name to monitor. A credit is only used when you catch a name. Credits have no expiry so you can continue to monitor a domain until you catch.

If you only have the need to monitor a single domain name and the name is renewed or not successfully caught by us then a single £30 credit can be refunded. No other refunds will be considered and any refund must be made within 60 days of purchase, if you have a number of credits you no longer require then you can sell them on to another user.

Refunds can only be processed by opening a support ticket.

Are you seeking a refund for more than 1 credit? If So, as above, Chris doesn't offer refunds for more than 1 single credit of £30, but as Murray mentioned above, it's correct that you can sell them to someone else and Chris will transfer the credit to the buyers account.

[edit]

Confirmed that Chris is happy to transfer credits if you sell them, see posts here: http://www.acorndomains.co.uk/drop-catching-domain-names/104287-24x-caught-co-uk-credits-sale.html

Pred · Sep 12, 2013

jimskin said:
I have been trying to contact the owner of caught.co.uk for the past 3 weeks to get a refund but he has been ignoring me. I would keep well away from his service. The guys a crook.

Chris is one of most honest, well respected and longest members on here.
you have 2 posts so I'd wind your neck back in

normally any problem Chris is on it asap and site has never had any issues
it's possible in life anything can happen, like he may have had accident or family problems or anything. hope he's okay and he will resolve all isssues I am sure as soon as he can