Heart Internet Server Issues ??

[Kari]

Hey guys

my webhost http://www.poweredbypenguins.co.uk/
has been down for the last 3 mins along with all my sites

some say name not resolved , others connection times out

its all my sites with the host who are a heart internet reseller

someone hit the delete key lol

Heart Internet main site down too

check your hosting guys

 

[scottmccloud]

Just read on another forum it seems to be Heart and some the other hosts owned by HEG such 123-reg.

 

[Kari]

the resellers site is back up but none of my sites are
hearts main site down too

wonder what happened
thought someone forgot to renew heartinternet.co.uk for a sec so rushed to check whois lol


ooohhh DDOS attacks

Think i'll host the .co.uk on one server and the .uk with another host and load balance lol

UPDATE
******

Wed, 10 Feb 2016 15:05:44 +0000
We suffered a brief interruption in power during works in one of our data centre halls. This has now been restored and all servers are coming back online. We will provide further updates as work progresses every 20 minutes

LOL someone turned the plug off at the wall

 

[willbon]

DDoS indeed...

http://www.webhostingstatus.com/

and 'power outage' also showing on 123 reg

Getting sick of hosting 'issues' .. Thinking of moving to where I can't get the internet...


Interesting DDoS websites... while you're waiting!



Why?...

http://www.brainstuffshow.com/blog/why-do-people-perform-ddos-attacks/

Cool Map..

http://www.digitalattackmap.com/#anim=1&color=0&country=ALL&list=0&time=16841&view=map

 

[mat]

Well one of my clients is on their premium web hosting which states...

"99.99% SLA

We’ll provide you with compensation if you experience even just 0.01% downtime in any month"

Pretty sure 99.99% over 30 days equals about 5 minutes downtime?

I wonder what compensation they offer. Anyone asked about this before?

 

[Kari]

no but im going to lol

 

[mat]

How does this work then?

99.99% uptime Service Level Agreement

We are so confident in our platform’s reliability and stability that we will provide you with compensation if you experience even just 0.01% downtime in any month.

We aim to fix any network issues within 4 hours, and in the unlikely event we fail to meet this promise, you can claim one day’s service for every hour your Premium Hosting is unavailable after that first 4 hour period.

We guarantee the functioning of all hardware, and we will replace any failed components within two hours of identifying the hardware as being the problem.

Our skilled and knowledgeable UK support staff and engineers monitor both your hardware and network 24 hours a day, 7 days a week, to ensure the unparalleled reliability you demand.

So if 99.99% leaves you with 4m 23s of downtime in a month, why do you have to wait 4 hours before you can claim anything??

Surely that is a 99.315% uptime Service Level Agreement?

 

[mdrussell]

Looks like they cannot decide whether it was a DDoS or Power Outage?

Pretty easy to work out which. Neither should take EVERYTHING down.

 

[Kari]

glad i didnt have any backorders with them today lol

 

[Kari]

sites seem to be operational again

 

[alex]

Dedicated servers & VPS have been back up for about an hour but still a lot of shared server sites down.

Our VPSs are still down.

 

[mat]

Same here!

 

[mat]

Have had a Premium Hosting Account down since yesterday evening with no reply from their support.

All you get on the status page is...

Premium Hosting - We are currently investigating reports that some Premium Hosting customers are experiencing problems, but at present do not believe it to be a platform wide issue. If we find any issue we will of course report it here.

 

[martin-s]

We're seeing quite a few hosts suffering big DDOS attacks recently. It has always been a bit of an arms race

 

[mat]

Although this is apparently Power outage and switch replacements.

 

[spiderspider]

"99.99% SLA

We’ll provide you with compensation if you experience even just 0.01% downtime in any month"

Just out of interest, is that an 'uptime' or 'accessible' percentage?

The reason I ask, is I once, a few years back now, had issue with a small host. They had a 99.9% uptime guarantee. However, when they had an issue, they said the agreement was for the length of time that their servers were running, and not for you being able to access them. On inspection of their T&Cs, it did say that, and I moved hosts the next day. I have spotted a few other places that have this, so now make sure that the percentage is related to the percentage of time that the internet can access the sites, not just how long their servers are turned on for.

 

[alex]

I was back online after 28 hours, but there are lots of people who are still down.

Can anyone recommend any DNS failover services? I've learned the hard lesson that nameserver and webserver should not be the same thing! Need to ensure next time we can failover or at least keep email up and running.

 

[mat]

I have never seen anything like this. Some peoples sites have been down for the third day now!

 

[mdrussell]

I was back online after 28 hours, but there are lots of people who are still down.

Can anyone recommend any DNS failover services? I've learned the hard lesson that nameserver and webserver should not be the same thing! Need to ensure next time we can failover or at least keep email up and running.

Sounds like DNS isn't the only thing you need a new provider for

 

[Kari]

Yeah most of my sites are on shared
Can access them & database is fine
however cant login to the control panel

Webhost PoweredByPenguins is NO USE
All they do is reply with Check WebHostingStatus.com

Morons