Buyer has paid but has not completed transfer

[shaunjock]

Does anyone have any experience of this situation....(.co.uk sale)

Agreement reached, seller pays Sedo, seller sends forms to Sedo, buyer gets forms and then stalls.... name is not transferred and is still in my name. It has been in this status for 3months+ now.

Is it just a waiting game? when would any funds get released if the transfer does not go through and to who?

 

[zee]

email sedo. will sort out if true...z

 

[paul]

email sedo. will sort out if true...z

Yeah right, do you really believe that!!

I have the exact same problem.

December - buyer makes an offer and we agree a sale

January - Buyer pays Sedo

February - After many emails and calls by me, it's never Sedo who instigates the contact, I get an email from Sedo saying the buyer confirms he has the transfer forms and will send them to Nominet. Oh and can I change the TAG to ***

Today - Still no transfer forms have been sent, I don't have the money from Sedo and I don't even have the f*****g domain on my tag

Sedo your customer service is S***

[/RANT]

 

[tifosi]

I insisted that all transfer process went through me even though we were using Sedos escrow (through their external process)

Even then it's a bit like a conveyancing solicitor. You have to push them and push them until it feels a bit like they should be paying you...

S

 

[aquanuke]

I always leave the TAG change untill the paperwork has been sent back to Nom.

There is no reason to make a TAG change before then.

 

[paul]

I always leave the TAG change untill the paperwork has been sent back to Nom.

There is no reason to make a TAG change before then.

I agree, but Sedo asked me to do it and said it was all going through

 

[bb99]

Paul

I think you should email Sedo and give them 7 days to sharpen their pencils.

If they don't sort it out by then, come back here and we'll all put the boot in

It is a common problem for buyers of .uk domains to pay up and then not bother sorting out the transfer papers (I've got two from around two years ago) but it seems extremely harsh that, in your case, you've not even got the money yet.

 

[keys]

Does anyone have any experience of this situation....(.co.uk sale)

Agreement reached, seller pays Sedo, seller sends forms to Sedo, buyer gets forms and then stalls.... name is not transferred and is still in my name. It has been in this status for 3months+ now.

Is it just a waiting game? when would any funds get released if the transfer does not go through and to who?

After 3 months I think you can be sure that the buyer no longer wants the domain. We had the same experience, Sedo eventually cancelled the sale. No payment to us, I presume they refunded the buyer, otherwise it would be a nice little earner for them.

http://www.acorndomains.co.uk/sedo/9528-transfer-delay.html

 

[tifosi]

I always leave the TAG change untill the paperwork has been sent back to Nom.

There is no reason to make a TAG change before then.

Agreed. I don't change the TAG until the registrants name has changed. I'll change the nameservers before then if they're supplied.

Keep control of the domain until due process has been completed

S

 

[Nigel]

Agreed. I don't change the TAG until the registrants name has changed. I'll change the nameservers before then if they're supplied.

Keep control of the domain until due process has been completed

S

Agree with this. We never change TAG until the transfer is completed by Nominet otherwise you can be left in limbo. No money, and no control of the domain. Even so, we had the ridiculous situation (more than once) where the name was transferred by Nominet and our money was witheld until the buyer supplied us with the TAG details which took a lot of prompting. For this reason I think Sedo should introduce a mandatory question at the offer/acceptance stage which says 'please advise the IPS tag you require for this domain once transfer is completed?'

We also once had a large sale that took 4 months to compete. The buyer paid £xxxx to Sedo, and despite numerous letters and phone calls, the buyer didn't appear to have much concern about the money he had paid or the use of the domain. Eventually, after much pushing on our part, they did return the forms to Nominet and the name was transferred.

 

[sedo]

Hi Everybody,

I am transferring a lot of co.uk domains for Sedo, and the things you have brought up as concerns are major headaches for us transfer agents too.

First of all, the IPS-Tag: when the money is paid into our escrow account, the buyer is asked straight away to send us the IPS tag they want to use. A lot of people don't seem to see this part of the e-mail, or only start worrying about it once the ownership change is through. I agree that it's best not to update the tag until the Nominet has processed the ownership change - all you co.uk sellers out there though, once you have sold a domain, be ready to update, as some people really take ages doing this thing that can be done in a few minutes by calling your provider.

Regarding cancellations - any time we cancel a domain sale, whoever's fault it is, we ALWAYS refund the buyer their money. We try to avoid cancellation whenever possible; only if one or both parties insists on it.

As for the process itself, with the forms and everything, that is the way Nominet does things and not Sedo - all we can do is do everything we can to make sure buyer and seller fill in their forms and send them off as required, we can't do it for them. It is also intensively frustrating for us having to chase up people who pay money into our escrow account and then fly to Tahiti for a month. We transfer agents work exceptionally hard co-ordinating between parties on these transfers - hopefully Nominet's plans to change to a paperless system will one day become reality!

Have a nice weekend.

Shaun

[email protected]

 

[Nigel]

Hi Shaun

Thanks for the post. Couldn't your tech team flag up a mandatory question at the offer/acceptance stage (i.e. before payment is made) asking for the TAG info?

Kind regards,

Nigel

 

[aquanuke]

If your suggesting the IPS-TAG should be changed before we have recieved payment, would it not be a good idea that the IPS-TAG is changed to Sedo then if the final stage of transfer (ie nominet receiving the forms) does not happen. Then you can change the IPS-TAG back to the seller.

This would also encourage the buyer to send the transfer forms in so Sedo can change the IPS-TAG from SEDO to buyer.

 

[sedo]

As Sedo is a marketplace for domains and we don't own them ourselves, there is no IPS-Tag SEDO - please check out Nominet's list of registrars at www.nominet.org.uk for confirmation of this. Therefore, as a third party, we cannot change the tag in this way.

As for Nigel's point about a mandatory request for the tag at the offer/acceptance stage, I will bring this up at Sedo next week - that could be a possibility.

Shaun

[email protected]

 

[rob]

As Sedo is a marketplace for domains and we don't own them ourselves, there is no IPS-Tag SEDO - please check out Nominet's list of registrars at www.nominet.org.uk for confirmation of this. Therefore, as a third party, we cannot change the tag in this way.

You are members of Nominet - and anyone can get a TAG

Holding the TAG for a domain is not the same as owning the domain so it would not change sedos status as a 'enabler' .

This of course would take some effort from Sedo's part but would mean a much more straightforward buying and selling process for .UK .

 

[yesterday]

As Sedo is a marketplace for domains and we don't own them ourselves, there is no IPS-Tag SEDO - please check out Nominet's list of registrars at www.nominet.org.uk for confirmation of this. Therefore, as a third party, we cannot change the tag in this way.

As for Nigel's point about a mandatory request for the tag at the offer/acceptance stage, I will bring this up at Sedo next week - that could be a possibility.

Shaun

[email protected]

Why don't you get a tag and put them in your name?

You already have gifts.org.uk and onlinepharmacy.co.uk which are "in transfer" . . .

yesterday

 

[sedo]

Hi Everybody,

Sorry for taking a while to answer on this point. The idea of Sedo becoming a Tag holder has been discussed a lot here in the last couple of days - technically it wouldn't be a problem, but there are a few things we are going to have to look into - cost and legal issues for example. Nora and myself, along with our boss and the head of the transfer team, are going to discuss this further when Nora is back in the office on Monday. I will keep you all posted on any developments.

Shaun

[email protected]

 

[yesterday]

what sort of legal issues?

yesterday

 

[sedo]

As we are not domain owners, and we are a third party, there may be an issue about us having control of co.uk domains in this way. It might be fine, but we will have to look into it.

Shaun

[email protected]

 

[fred]

As we are not domain owners, and we are a third party, there may be an issue about us having control of co.uk domains in this way. It might be fine, but we will have to look into it.

Shaun

[email protected]

Most domains are on TAGS that don't 'belong' to the owner.