- Joined
- May 25, 2009
- Posts
- 110
- Reaction score
- 2
Recently sold a domain on Sedo which is close to its expiry date so Sedo are saying I have to extend it before transferring it to them. Expires 7/10/10.
1&1 tell me its impossible to extend it until the expiry date when they will automatically extend it for 1 year. Seems stupid, other registrars let you add a year on at any time.
Got passed to their billing people as the tech support thought it might be "negotiable" with them. Didn't get very far as the lady kept demanding my password. I asked if it was a telephone password (maybe I'd forgotten) and she told me that i had to tell her my login and password for the 1&1 site or they couldn't discuss the account
It just doesn't seem right. I've never heard of any company demanding to know the customer's password on the phone.
She then gave me the same story, that it would be extended on 7th Oct and not before...
Thankfully I've transferred most of my stuff away from 1&1 a long time ago but I've unfortunately still got a few things left there.
Anyone else had this experience?
1&1 tell me its impossible to extend it until the expiry date when they will automatically extend it for 1 year. Seems stupid, other registrars let you add a year on at any time.
Got passed to their billing people as the tech support thought it might be "negotiable" with them. Didn't get very far as the lady kept demanding my password. I asked if it was a telephone password (maybe I'd forgotten) and she told me that i had to tell her my login and password for the 1&1 site or they couldn't discuss the account
It just doesn't seem right. I've never heard of any company demanding to know the customer's password on the phone.
She then gave me the same story, that it would be extended on 7th Oct and not before...
Thankfully I've transferred most of my stuff away from 1&1 a long time ago but I've unfortunately still got a few things left there.
Anyone else had this experience?