Last year I wrote about on here a situation where I had cancelled domains (on my CP) with Heart Internet and they were renewed against my wishes. The response from HI was that it was a technical error and that they would suss it out to rectify the system error. Fast forward to 2013 and low & behold what happens? exactly the same. Yep, they renewed domains that I had cancelled. I would urge any of you that have domains with them to check the invoices on your account to ensure that they are not renewing domains that you have designated as cancelled. Clearly their system is not working as it should. Technical error or human intervention? Also, as an aside I note they now too are forwarding suspended domains (registered with them) to their own pages during that period. Low as a snakes belly and one to be wary of (oh how I have changed my opinion of them in the space of 6 years) imo.