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@RobM Are you on a phone or laptop ? there is a little "edit" button right next to date and time of the post. Its towards the bottom left of your post. However as an exclusive member, if you can't find it maybe click report and note what you want
I always figure, if I message 1 particular mod, they maybe overloaded, so using report (I assume on XF) it sends a notice to every moderator, and admin so its picked off as and when. I also assume (in my case) they would rather false alarms rather than exposure to issues. In your case, it does say you get expedited support, so I'll prob win friends here I'd say its fair usage for paying customers.
Overloaded is diplomatic speak for not knowing how often they are online, how long it will take, if they are active, if one has loads of issues etc hehe.
With report, it removes all the questions and whoever whenever is online gets it.
Anyone can edit their posts until the post is a certain 'age' (like a month...I dont remember off the top of my head), this is standard forum behaviour. If you cannot see the edit button on a recent message something is wrong, so let me know with a screengrab and browser information etc.
Another trick to get someone's attention is to put @ before the username, that tags them and they get notified e.g. @Skinner