heartinternet deleted all my sites

[retired_member6]

after two weeks of deactivation, nice eh, I didnt have any back ups, there's a lesson for me. if I could burn their company down and get away with it, I would. Nice of them to restart my reseller account, like I'll be ****** using that now, their accounts dept has the brains of a fresh cow turd. They just lost £400 a year.

 

[retired_member6]

cliffhanger, "we're setting it back up" whatever that means.

 

[jp135]

was wondering where the blog had gone

Ive had probs with them aswell before, bunch of muppets only rivaled by streamline

 

[GreyWing]

hahahaha

http://www.acorndomains.co.uk/general-board/33073-funny-story.html

 

[Pred]

it will be backed up, but you will have to pay no doubt

i had enough of messing about with hosting couple of years back and went the dedicated server route. i have that many sites, its well worth the $110 a month.

you wouldnt register domains with hosting companies, so why use their hosting? its usually expensive and shite.

also having own server etc helps seo also apparently

i also use a friend who has his own setup and is basically a server geek. i email him any hour of day or night if i think its slow for some reason or a site down. he's on it in 1 minute flat

hope you get it sorted

 

[GreyWing]

i had enough of messing about with hosting couple of years back and went the dedicated server route. i have that many sites, its well worth the $110 a month.

Best thing I ever did, unfortunately you need to feel the pain before you learn sometimes.

 

[retired_member6]

They can put the content back but I need the initial database names and password for the bloody stuff to work again, is there any way of unlocking the data? any way of getting db name and password from the files, the one I want access to straight away is the wordpress blog, can it be done?

 

[GreyWing]

Nope, I got some sites back but others were lost like a fart in the wind.

Saying that you can open up your config files and get the names from that.

 

[stevebrowne]

yeah - should be in wp-config.php

 

[retired_member6]

Nope, I got some sites back but others were lost like a fart in the wind.

Saying that you can open up your config files and get the names from that.

Names? as in db names? what about password or they're all encrypted, I might have them somewhere as I did jot a load down at the start but unsure. Poxy bloody company, I don't understand it, two weeks and they delete everything, madness. I just want the blog, database merch sites can be rebuilt although I did like the template. Even if you delete a clients site, they keep it for 50 days. They didn't give me the same time.

I've asked them for the back ups anyway, but I'd really like to gat at my posts on the business blog, self righteous, self opionated, clap trap maybe but I'd like the posts back. Any wordpress wizards out there?

 

[GreyWing]

Joomla mine mate, not used wordpress.

But tell them all they need is the db names, they don't need to the passwords. If they put the db's back then your config files will match up to the password in the db, even though it's encrypted.

The rest in your text about them is accurate though

 

[Admin]

Go to the root of the site (or the root of where wordpress is installed)

FTP the file wp-config.php to your PC and open it in a text viewer.

At the top should be this:

// ** MySQL settings ** //
define('DB_NAME', 'The name of the database'); //
define('DB_USER', 'Your MySQL username'); //
define('DB_PASSWORD', '...and password'); //
define('DB_HOST', 'hostname probably localhost'); //

If you can get FTP access back (and know the FTP login info) I could do it for you, assuming you are happy to change your login info afterwards.

Admin

 

[retired_member6]

Thanks for the help, I pasted the last two replies into the support ticket, I'll look into it myself more after I loaded tomorrow's names, thanks again.

Lee

 

[retired_member6]

Thank you for your reply.

This is indicating that you need to downloaded the wp-config.php to your desktop and add just the database name to the file.

As stated we cannot restore your database with out the name of the database.

Best Wishes

I'll look at this in the morning, headache.

 

[GreyWing]

Ask them if they are stupid?

 

[Admin]

The file contains the database name, simple.

 

[GreyWing]

How can they possibly not know what a config file is or what it does? Lee if they aren't clinically brain dead, then they are just playing dumb so you go through all your files and do it yourself.

Which is pointless if they have them all at there end already.

 

[retired_member6]

I looked in wp-config.php

and found this, looks like they masked it, would db be anywhere else?

define('DB_NAME', 'web53-a-word-133'); // The name of the database
define('DB_USER', 'web53-a-word-133'); // Your MySQL username
define('DB_PASSWORD', ' looks correct'); // ...and password

 

[Admin]

'web53-a-word-133' is the name of your database, they can't find it?

 

[retired_member6]

'web53-a-word-133' is the name of your database, they can't find it?

It's not the name, I never would have typed that, wordpress must've masked it with 'a-word'