Krystal Down - Nameservers Changed ?

[Slater]

Sites with krystal down as is there main web site.

The handful of domains I hosts through Krystal are showing through whois that the nameservers were changed today (not by me) to ns1.groupabc.co.uk and ns2.groupabc.co.uk , groupabc.co.uk was registered today.

Anyone know whats going on ?

 

[Slater]

I started a thread in general section regarding this, please post there.

Thanks

Mark.

 

[Retired_member41]

Arghh I'm sat with dodgy wifi and won't be able to leave for hours. Just noticed my works web site is down and we had someone due to work on it this afternoon.

Think I should have taken a backup more recent than i did.

They are very professional
There though and have always had lots of backups in the past.

Maybe they have just sold some of the business to advanced web designs.

As always I'm guessing all will be ok shortly.

 

[Slater]

Krystal just phoned me at home with an update on the problem earlier today as they had seen this thread.

The initial problem was caused by Krytsals nameserver glue records being accidentally changed, although this was quickly identified the Nominet systems were preventing the changes being reversed, this may be something to do with Nominet testing their failover systems today.

The problem is resolved now, I can now access my websites again, the whois is showing the groupabc.co.uk nameservers but it's working OK through these. Krystal did mention that some of the BT nameservers maybe caching older DNS records but this should resolve itself overnight.

Hats off to Krystal for taking the time to phone and explain the cause of the problem, just unfortunate it happened the same day Nominet were working on their systems.

Mark.