Krystal Down - Nameservers Changed

[Slater]

Anyone else use Krystal, their main website and all the domains I host with them are down.

What's strange is that the whois for all the domain I had pointing to ns1.krystalhosting.co.uk and ns2.krystalhosting.co.uk now point to ns1.groupabc.co.uk and ns2.groupabc.co.uk.

Groupabc.co.uk was resgistered today and registrant shows as "Advanced Web Designs" with registrant type as individual.

Is Krystal making changes or been hacked ? Has Nominet changed all the Name Server records to the wrong ones ?

Anyone else seeing this on any domain they have with Krystal.

Mark.

 

[beaneys]

Seeing the same with some sites I have with them.

 

[boxfish]

I have 2 sites with them on the same hosting package. One is up, one is down. Both have had the nameservers changed.

 

[Retired_member41]

Arghh I'm sat with dodgy wifi and won't be able to leave for hours. Just noticed my works web site is down and we had someone due to work on it this afternoon.

Think I should have taken a backup more recent than i did.

They are very professional
There though and have always had lots of backups in the past.

Maybe they have just sold some of the business to advanced web designs.

As always I'm guessing all will be ok shortly.

Added

Just noticed on Whois that the ip address has just changed after the naneserver domain. Ten minutes ago it was the familiar 77 etc and now it's somewhere else.

How do they change the nameservers by the way with a domain on our tag?

 

[Slater]

Dont think ns1.groupabc.co.uk is going to work as no name servers allocated to groupabc.co.uk

Also strange groupabc.co.uk only registered today

 

[Retired_member41]

The nameservers now seem to be pointing back to the old ip addresses. Anyone know how this is happening?

I thought either me or my partner could only change this.

 

[killaclown]

Just checked know and some of my sites are up just fine some are not.

Ive never had any trouble with kyrstal before.

Hope they get it sorted quickly.

 

[Retired_member41]

Well I never knew that. Just had a phone call to say its just Krystal changing nameservers.

Never knew that.

I thought anything we typed into nominets nameserver section stayed the same. Didn't know the naneserver owner could make changes without the tag holder knowing.

He's just logged into old server Apollo and no web site was there. So they must just be moving stuff.

 

[Slater]

The nameservers now seem to be pointing back to the old ip addresses. Anyone know how this is happening?

I thought either me or my partner could only change this.

Yes, I didn't realise a 3rd party could make nameserver changes on one of your domains, guessing they contact Nominet and get them to do a bulk change from the old nameserver name to the new one.

Wonder if all these changes have anything to do with the slow response I'm seeing from DAC at moment.

 

[360360]

Would have been nice if they let us know. Just had a client ask me why his site was down! have been great up until today....

 

[boxfish]

I doubt it was planned with it being a Tuesday lunchtime. They usually do planned stuff in the middle of the night.

 

[Retired_member41]

Yes, I didn't realise a 3rd party could make nameserver changes on one of your domains, guessing they contact Nominet and get them to do a bulk change from the old nameserver name to the new one.

Wonder if all these changes have anything to do with the slow response I'm seeing from DAC at moment.

No it seems nominet do nothing. I thought anything you entered at nominet showed in Whois. However they say if ns1.abc changed its nameservers to ns1.mnb etc it would show up on the Whois and it's beyond their control.

 

[aaclapham]

I thought I had been hacked and changed all my name servers back.

Due to an administrative error, domains that met the following conditions:

1.) Are not registered on our nominet tag – KRYSTAL
2.) Were pointing at ns1.krystal.co.uk and ns2.krystal.co.uk

are *temporarily* set to ns1.groupabc.co.uk and ns2.groupabc.co.uk

Update: The DNS issues has now been fixed – although it may take an hour or so for things to return to normal.

We are working with Nominet to reverse the change.

We apologise for any inconvenience the DNS disruption has caused today, and would like to assure our clients that we are doing all we can to resolve this matter as quickly as possible.

 

[grantw]

Wonder if all these changes have anything to do with the slow response I'm seeing from DAC at moment.

This is likely the reason for the slow DAC:

http://www.nic.uk/registrars/systems/serviceannouncements/?contentId=9004

Grant

 

[Slater]

Thanks Grant, that explains it.

 

[mat]

http://krystalstatus.co.uk/2012/01/31/dns-disruption-resolved/

 

[retired_member21]

I spoke to Krystal and Nominet on the issue

You can change in bulk (if you are a registrar) in domain manager / search filter - search for all name servers with ns1.groupabc.co.uk - then you can change all in one go

As mentioned above, they seem to have resolved the issue so all should be fixed but it is a strange one, nominet hinted 'will never happen again' [sic]

 

[mat]

You can change in bulk (if you are a registrar) in domain manager / search filter - search for all name servers with ns1.groupabc.co.uk - then you can change all in one go

I have been waiting for this to sort itself, but the nameservers are still "groupabc" so I have done as you suggested. Hopefully the sites are back up soon.

 

[Slater]

Krystal just phoned me at home with an update on the problem earlier today as they had seen this thread.

The initial problem was caused by Krytsals nameserver glue records being accidentally changed, although this was quickly identified the Nominet systems were preventing the changes being reversed, this may be something to do with Nominet testing their failover systems today.

The problem is resolved now, I can now access my websites again, the whois is showing the groupabc.co.uk nameservers but it's working OK through these. Krystal did mention that some of the BT nameservers maybe caching older DNS records but this should resolve itself overnight.

Hats off to Krystal for taking the time to phone and explain the cause of the problem, just unfortunate it happened the same day Nominet were working on their systems.

Mark.

 

[mat]

All my sites are sorted after doing the bulk nameserver change on Nominet.