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Useless Sedo

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Has anyone else had a problem with a Sedo transaction over the past couple of weeks where they're claiming not to have received the funds paid, even though their systems registered the payment?

I'm having this with a domain I've bought and frankly the Sedo support staff are useless at explaining the problem. I'm refusing to pay a second time until I understand what happened to the first payment I authorised.

I don't want to end up seeing two payments come off my card when they suddenly find the original authorisation in a week's time or something!

Sedo have never been great to deal with, but I've asked the same question 6 times now without a reasonable response.
 
No but I paid for domain procurement and they did nothing.

I raised a Paypal dispute they didn't reply.

I've escalated it.
 
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