Sure I'm preaching to the converted here, but anyway: I had a couple of domains registered to me but stuck in other people's old 123-reg accounts - I'd bought them and done the Nominet transfer but for some reason or another never got them into my account. I've tried to sort this out several times before, sent a number of emails, it wasn't happening. Eventually they referred me to their process for these cases, which involves filling in a form, faxing them a signed copy (you'd think a domain registrar might have evolved beyond faxes!?) along with a copy of my company incorporation documents and ID to prove ownership. So I did. This wasn't good enough, they came back and asked for more identifying info, which I provided. Then they came back and told me what I'd originally told them... that the domains were in other accounts... so they couldn't help. "At this moment 123-reg is not entitled to decide who is the domain owner and is not authorised to deal with this kind of issues." They advised me to take legal action or seek mediation, and that was the only way of doing it. At this point I was a little annoyed. Called them and finally spoke to someone who knew what they were on about, who kindly advised me that the only way to deal with it was to - get this - transfer them to another registrar. He was a nice chap and clearly realized how ridiculous this is. I emailed them what I thought, and that I was about to transfer the lot. Then I got this gem through: "Please keep in mind that legally we cannot transfer the domains based solely on the documents you provided. The domains were registered under different 123-reg accounts" I have spent probably 3 hours trying to sort this out and dealt with 5 different support staff. Only 1 had a clue what was going on, and he couldn't help me. They have asked me for the same info at least 3 times, made me jump through hoops for a process that they won't actually follow, and then reverted back to what they told me in the first place, which is incomprehensible. Of course it's easy enough to transfer them away to a new tag via Nominet, and as a result of their infuriating customer service, idiotic policy and complete incompetence, I've transferred 140 domains from 123 reg to Vidahost today. Better pricing and the support actually knows what they're talking about. I had been meaning to anyway, but they pushed me over the edge today.