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Scammed By Sedo - Please Avoid Them I Beg You

Discussion in 'Sedo' started by ILoveKat, Sep 10, 2013.

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  1. ILoveKat

    ILoveKat Member

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    I have been scammed by Sedo. Around 2 months ago I paid $795 for a domain and the seller eventually started the transfer and everything seemed to be going as normal (I've spent $$$$$ by domains via Sedo over the years).

    Then the seller just wouldn't complete the deal and it fell through. This was around a month ago and Sedo STILL haven't given me a refund. I have been pestering them and they keep saying they will sort it soon but they're obviously trying to keep hold of money.

    What's worse is that when the deal eventually fell through, Sedo flat out lied to me and said, "We have processed a refund to the payment details in your Sedo account. The payment has left our account." BS, no money ever arrived in my PayPal account.

    This is a lesson learned, I will be contacting the owners of domains directly from now on where possible and cutting out the unreliable middle man because I've found out the hard way that they can't be trusted if a deal goes wrong.

    I know that eventually a member of Sedo will read this and my parting message is simple: you won't keep my money. I paid for this via PayPal through a credit card, I will start a charge-back. If that fails, I will contact my solicitor and start the appropriate action - I have the means to go down this route even though it's a small amount of money.
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. bensd United Kingdom

    bensd Well-Known Member Exclusive Member

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    Through all sedo's faults, I can't see them not paying you. Have you actually spoken to someone at sedo?
     
  4. Retired_member41

    Retired_member41 Retired Member

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    Sedo have a problem with PayPal occasionally, money does leave Sedo and doesn't arrive, when you tell Sedo to investigate its usually sorted straight away.

    I read about it online and most people just opened a chat session and it was sorted.
     
  5. laura

    laura Well-Known Member

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    "We have processed a refund to the payment details in your Sedo account. The payment has left our account." BS, no money ever arrived in my PayPal account."


    We had the same error last month. Just contact SEDO and the accounts department will sort it for you.
     
  6. max_rk Lithuania

    max_rk Active Member

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    Although I had my battles with sedo over the years I never heard that sedo would not return money paid for domain with failed transfer.
     
  7. Edwin

    Edwin Well-Known Member Exclusive Member

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    Be realistic - Sedo are far too big to want to steal your money! As others said, contact support and they'll sort it for you.
     
  8. sedo

    sedo Sedo Staff

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    ILoveKat, please contact Sedo via our customer care channels or myself directly on Dildeep@sedo.co.uk and I will investigate the matter immediately. Please include the domain in question.

    It is difficult to comment on this issue without getting more information, I hope you understand.

    Kind Regards

    Dildeep
     
  9. ILoveKat

    ILoveKat Member

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    Another exciting update! (not)

    I emailed "Dildeep" from above and at first he replied to me with an email that is almost certainly incorrect because he said that I've been sent an email asking me to confirm the payment details in my sedo account and that my refund won't be processed until the payment details have been confirmed. He said that if I've not got the email, he could simply resend it.

    Well I've never received any such email but I decided not to go down the route of saying no such email was ever sent because I didn't want to get into any kind of debate, so I simply asked him to resend the email.

    But since then, he has decided to start ignoring me; I've sent him two emails with no response from him and obviously, no email about confirming payment details either.

    What's worse is that he's posted in these forums today so he's obviously not off on a sickie or a holiday; he's simply ignoring me.

    Does anyone have a reliable contact at Sedo who can actually sort this mess out for me? Any help is appreciated.
     
  10. sdsinc Iceland

    sdsinc Active Member

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    Do you have any idea about the volume of mail that is lost and never reaches recipients, because it's trapped as spam ? Perhaps you should try using another E-mail address. Or it could be that you are sending from an IP address that is blacklisted.
    Why not pick up the phone ?
     
  11. ILoveKat

    ILoveKat Member

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    A very naive thing to say considering contact had been made along with replies from both parties. The odds of multiple emails suddenly getting "lost" is very low.

    That's not important though.

    What is important is that this issue has now been resolved and I've now been given the refund so thank you to the ones at Sedo who sorted this out for me.
     
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