Been there and worn the t-shirt
I will never touch 1&1 again. I bought a package, wasn't happy and cancelled. Still got billed, contacted 'customer services' who explained it is their policy still to collect money even if a contract has been cancelled and a refund would come 15 days later.....when it did it was £7 short. After giving them a bit of a rollicking apparently this was my 3 days usage charge!!!!!
I wanted to transfer all domains to them from my existing host. Other hosting companies I've worked with do this for free - not 1&1. Was going to work out an extra £200 fee simply to move my names to them!!
Think I went through to cancellations who are in the UK. Guy sounded like he sat there all day listening to people rant on about how crap they are.
Try cancellations rather than their overseas customer services areas who don't seem to understand words such as FTP, SQL and Hosting