Best action to take?

[mat]

I am fuming.

My Girlfriend sent off her expensive laptop to a well known computer manufacturer under warrenty as it was overheating and cutting out.

Anyway, it came back fixed but with a nice deep scratch in the screen for starters and deep swirl mark scratches on the lid case.

It really did look like someone had attacked it with a screwdriver. These wernt just hairline scratches or anything, they are really deep.

She obviously rang up and told them 5 minutes after opening the box and was told they would "investigate it"

Phone call today and as I expected from them "It came in like it, we will send you our report via email for you to look at"


Now I know 100% it didnt go in like that, I use it and saw it before it got sent off. Im hoping the email will detail the process of how it is checked and worked on. From my point of view the technician who has done it must of filled out the paperwork to cover his ass????


Any help and pointers of what to do next would be great so I can get this sorted.

Thanks,

Mat

 

[retired_member12]

YouTube - Liar Liar - You Scratched My Car!

You'll have to prove it!

 

[golddiggerguy]

No help but i'll fell better

Under an extra paid for warranty nothing but trouble for me too :twisted: AHHHHH - after 6 months still never had it back and ended up getting vouchers to buy a new one and tried to sell me another warranty?!.

TECH GUYS were the muppets who failed me, couldn't even tell me where my laptop was in the building, or how far up the que it was never mind if it was repairable or there!

TBH i would have took a picture of it just before it went in the box with that days news paper next to it showing no damage.

Unless you get a nice person responding to emails or letters (HA) you won't get anywhere without a solicitors letter to them and evidence.

It would have either been a Friday fix or someone's leaving present to you!

 

[mat]

Ive got the engineer report stating that the scratches were already there

I would of thought that the laptop would be checked by someone independant to the engineer to avoid this kind of thing happening....

and yes, as video above, I feel like im in that situation

 

[aZooZa]

I'd tell then that you have witnesses to the fact the the laptop wasn't sent out in that state. The value of your witnesses will be as good as theirs. Tell them if they want to call you a liar, you'll consider starting up one of those '---sucks.com' sites for people's opinions on their service. Refer them as an example to Welcome to PayPalSucks.com, PayPal Lawsuit, PayPal Alternative, PayPal Complaints, Fraud & Evil behind the PayPal system!. I bet you're furious -- I would be.

Best of luck Mat.

 

[retired_member32]

you said in your description that you "sent off her expensive laptop" did you post the laptop,because if they claim they didn't do it and you certainly didn't do it then the courier could have,or have i been to too many murder mystery weekends....:shock:

 

[mat]

Im such a perfectionist that even though its not my laptop it still makes me feel sick thinking about it.

When you receive a report stating they were allready there and you know 100% that they wernt, well then thats fraud right there.

I cant see how people can live with themselves knowing that some poor person is going to open up there box to find a massacred laptop thanks to your sloppy work. I cant even work out how it would be possible to leave such marks in 2 different places.

Maybe its standard practice to hold the screen and lid in a large jagged vise while they work on it.

As usual though, I will be the one left to sort this mess out

 

[mat]

you said in your description that you "sent off her expensive laptop" did you post the laptop,because if they claim they didn't do it and you certainly didn't do it then the courier could have,or have i been to too many murder mystery weekends....:shock:

It was sent via courier that they arranged. There is no way it was done in transit as its to the outside and inside of the screen.

 

[retired_member12]

Are there any similar complaints against this company dotted around the internet?

 

[fish]

It's a tough one. I had sent (delivered in person) a pristine condition mac in for repair and it came out with a scratch on the aluminium casing. When I pointed this out on collection I was told that there was nothing noted on the condition report when taken in. The fact that I wasn't given the opportunity to list it's condition when I dropped it off was 'not their problem'

Hindsight is the exact art, though painful at times.

Are they an 'official' repair center for the brand of computer you had repaired? if so then perhaps you can try an approach to them for some help / recompense if nothing else you can flag up what a shite firm they are .....

Anyway, their name posted here would be helpful to us all to know to avoid them :wink:

 

[mat]

It was the offical T ends in iba repair center.

 

[rob]

Sounds like they are a load of tosh to me

 

[retired_member12]

It was the offical T ends in iba repair center.

At one time, 'official' did mean the actually company, whereas 'approved' was a 3rd party company, but these days you can't rely on that. Margins are so tight, and business is so competitive, the line is smudged. 'Official' or not, I suspect they'll be some 3rd party outfit, servicing in name only, and possibly for others companies too.

Do an address check to see if it flags up another company.

 

[aZooZa]

At one time, 'official' did mean the actually company, whereas 'approved' was a 3rd party company, but these days you can't rely on that. Margins are so tight, and business is so competitive, the line is smudged. 'Official' or not, I suspect they'll be some 3rd party outfit, servicing in name only, and possibly for others companies too.

Do an address check to see if it flags up another company.

Yeah. It was probably scratched on the boat back from their Shanghai repair centre.

 

[cm1975]

I'd complain to their customer services dept if they have one at the repair centre, or directly to t-iba's own customer care centre. I'd also included the immortal line about sending the case into Watchdog, or something similar.

Whatever happened to the customer being always right?

 

[disruptive]

No chance to see if this is suggested:

Buy another one, or borrow one, take a picture and send that in as proof! How will they know?

Or take them to small claims court!

 

[developdomains]

Buy another one, or borrow one, take a picture and send that in as proof! How will they know?

Thats the best idea Mat, but how long has it been since it the laptop was delivered back?

I would post reviews of this company on touchlocal, ciao etc etc and then send em the links

 

[Pred]

sorry to hear this firstly, its these sort of things that can drive you nuts
your property is damaged, and then your word doubted. a powerful cocktail to make you nuts

at end of day, when you hire a car you have to check over no damage, sign forms etc

a firm their size, should take digital pics on arrival (costs nothing) to show condition
they can save pics on account for say 6 months
also covers both your arsers if courier firm or postie knacker it

well, this is good in hindsight and they dont have to do, although they should

you could do a small claims court thing poss. better still complain to trading standards that they dont have these safeguards in etc

bottom line is you can cause them far more grief than they ever can you

i mean if they are this careless and causing damage and grief to people/their property, chances are they have done it before

if everyone complains properly, they are for highjump
technically if enough people complain to trading standards, a company can be forced to cease to trade. although they dont employ this as otherwise barclays etc and other con artists would have their doors barricaded up

 

[aZooZa]

I think Pred has it. Small Claims Court. That's what I would do on balance. They will NOT want to go through that hassle and embarrassing publicity.

 

[retired_member12]

That could work. I've used this service myself, never lost either. It's usually a one on one situation, arguement is put forward by both sides, some discussion & questioning, and then the judge makes his decision. The somewhat informal nature also suits those who would find the prospect of a court appearance daunting.

But, you'd need to get an idea of the cost of repair, which is what your claiming, the judge isn't there to simply rubber stamp the unfair nature of the incident. Which means getting a repair quote out of the very company your going to claim against.

If you're doing this as a private individual, it'll be held locally to you, good if you win, and if there is a prospect in the minds of t-iba that they will lose, they wont want to pay all those expensive travel and lawyer costs getting there. The flip side is, if you lose, they can claim those costs, so you need to be fairly confident you will win.