domain release

[charlie]

Morning,
I got a number of domains i registered with Fasthosts through a third party. The third party w**kers never answer emails etc so i'm trying to regain control but looking into it, as far as i can see, its going to cost £10 a domain (fasthost admin) then £5 (123-reg admin) each to transfer to 123. there must be a simplier way?
:evil:
thanks

 

[danny]

Hi Charlie,

Sorry to hear about your troubles, who are they so i can avoid them in the future....Name and Shame them!

8)
Regards

 

[charlie]

the 2 bit third party aint the problem its getting fasthost to change the TAG seems an issue - if anyone has a contact becuase the only contact i can see on the website (fasthosts) is one where you have to be UKreg member, i know its free but i dont want one i just want the domains

 

[DaveBeasley]

Point them in the direction of this......

http://www.nic.uk/TagHolders/TagChangeFaq/


Am I obliged to make a tag change at the request of my customer?

Yes, the Tag Holder Agreement - http://www.nominet.org.uk/TagHolders/TagHolderAgreement/- clearly states that the tag holder has a duty to make a tag change promptly at the request of a registrant. If tag holders are found to be abusing this duty, Nominet will take steps to address the situation with the tag holder.

 

[charlie]

check this out :evil:

http://www.fasthosts.co.uk/support/

We believe our support is the best in the internet industry...... 24x7 telephone, email and web-based support...

can you see an email address or a phone number on that page!!
:evil:

:wink:

 

[domaingenius]

YES ,right at the very very bottom on the right it says "Contact us"
www.glassesdirect.com lol

DG

 

[charlie]

well certainly aint going to spend any money at fasthosts (i cant contact them)- 123-rules!
:lol:

 

[AcornDomains-News]

Charlie,

Try this, it worked for us:

http://www.ukreg.com/ukreg.exe?ACTION=1&PAGE=contact.htm

(the answer came from a Fasthosts email address)

 

[charlie]

i suppose i send it to the sales enquiry form then?

the support stuff requires name and password?

 

[charlie]

reply from [email protected]

Dear Customer

We have not been able to log a support request for you because your account number and pin were missing or incorrect in the Email that you sent.

Please resend your request and include your account number and pin in the first lines of the body of your Email

Example format:

nxxxxxxxx
pin xxxx

 

[AcornDomains-News]

Charlie,

I have got hold of an email address direct to an "Account Manager" of Fasthosts.

I will PM it to you.

Admin

 

[charlie]

ok thanks admin - i will use as a last resort if i dont get any joy out of the sales team

thanks