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What is fair handling for abuse reports involving resellers?

NiceNICDomainServerNiceNICDomainServer is verified member.

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Abuse reports can be awkward when a domain or site is managed through a reseller or agency.

The report may look domain-related, but the cause could be hosting, email, DNS, or website content.

What is the sensible process? Contact the reseller or host first where possible, but act directly if there is clear domain abuse or no response?
 
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