What would it take to get sedo to actually do something to help?

[armistice]

Has anyone else had sedo cancel a transaction after the buyer paid in full?

I sold a domain (.uk) 7th Sept, buyer paid in full 22 Sept.
Started transfer to email address specified various times between 25 sept and 13th oct. Buyer never responded. Kept in touch with sedo asking them to contact the buyer to confirm email address.

Pointed out to them, that since they were not getting a response from that email address and neither was I, it was probably safe to assume that he wasn't reading that email address. Suggested they contact via phone to find out what the problem was.

Chased up via sedo contact on here, 4 days later sedo say
<quote>I have just tried to call him myself, but unfortunately got no response. The problem is, he is is in Australia and the time difference limits how often we can try to call him. We are doing all we can, hopefully we can get the domain transferred soon.</quote>

Wait 2 weeks, no sedo reply, 23rd OCT I chase up to ask for an update - no sedo reply. Send email to Joanna Birch, Sedo cancel transaction 3rd Nov. No reply to me, not explanation, nothing.

Now here's what's really peeing me off, sedo have the buyers money. I bet they will deduct their fees from the buyers payment before refunding them , so why should they make any effort to resolve this. Doesn't matter that they are screwing over a customer does it, they still get paid.

 

[rob]

Contract / Sedo can give you the buyers information if you want to persue or er , go direct.

 

[rob]

Michael Betts Photography that seems a decent bett (!) to be the owner of spooky - give him a shout direct.

I 'sold' a name via sedo which failed to transfer, everyone refund.

I contacted the owner direct and it went for the previously agreed price, the cock up / hold up / problem was sedo.

He was equally miffed at the lack of giving-a-toss as I was.

No I didnt offer to give sedo 10%

 

[armistice]

I bought spooky.co.uk off there a while back, paid immediately and then sat back and waited and waited and ... eventually there comes a time when you realise that the other party aren't going to transfer. Personally my advice would be to get your money back and move on.

Wrong way round, I am the seller. Sedo were paid in full by the buyer. I issue (repeatedly) the nom transfer, buyer doesnt accept. Sedo do nothing to contact buyer to find out why. Sedo cancel the sale, presumably refunding the buyer but keeping their 10%

 

[armistice]

Sorry, well in that case what I would suggest is that since the buyer has agreed to their legally binding terms and they are holding funds, Sedo should ask you transfer the domain to them and they can release funds to you and hold the domain for the buyer until they realise that a) they forgot about the domain they bought or b) ignoring people isn't going to work as a ploy for getting their money back.

Yep that exactly what i would have thought and wanted sedo to do, of course sedo won't because a) they dont give a sh%& about their customers, b) it would mean they may have to do some work and C) They got their money. Its just me and the buyer that gets screwed.

 

[rob]

Yep that exactly what i would have thought and wanted sedo to do, of course sedo won't because a) they dont give a sh%& about their customers, b) it would mean they may have to do some work and C) They got their money. Its just me and the buyer that gets screwed.

Push the name to your sedo account manger, and invoice them for the cash.

They can then deal with the rest of it.

They have held names in that manner previously.

 

[armistice]

Push the name to your sedo account manger, and invoice them for the cash.

They can then deal with the rest of it.

They have held names in that manner previously.

Its a co.uk, so I doubt they would accept the transfer, I know that if this was a .com it wouldn't have been a problem because you push them the domain first and then they release the funds and deal with the new owner direct, is there anyway to get them to do this with uk domains.

 

[armistice]

Perhaps someone from Sedo would like to comment on this as it has a direct effect on a lot of this boards members. If your contract really is legally binding then surely there shouldn't be an issue accepting the transfer of a domain to yourselves to allow the release of funds to the seller or are we missing something?

The silence is deafening

 

[sedo]

In this instance Sedo made 5 attempts to contact the buyer over the 6 weeks following payment entry. The buyer remained non-responsive. Armistice is correct in that you cannot push a .co.uk into a new account as you can with a .com. Therefore Sedo does not take over .co.uk domains, as we can get stuck with the domain if the buyer disappears. As the previous behavior of the buyer indicated that this would occur, we had to cancel the transaction.

The seller has received the contact details of the buyer. As the legally binding contract is between the buyer and seller, the seller has the option of taking further action.

Regards,

Joanna

 

[bensd]

Armistice is correct in that you cannot push a .co.uk into a new account as you can with a .com. Therefore Sedo does not take over .co.uk domains, as we can get stuck with the domain if the buyer disappears.

How does that differ with .com domains?

.com would still stay in sedos escrow account if buyer disappeared...

 

[sedo]

We can push a .com by creating a new account with a registrar for the buyer and sending him the account details. Nominet does not allow this with .co.uks.

 

[bluerock]

We can push a .com by creating a new account with a registrar for the buyer and sending him the account details. Nominet does not allow this with .co.uks.

You could quite simply transfer the domain to the buyers "firstname lastname" and say here is your login/acc number etc.

 

[sedo]

That is not the case. We have tried to contact the buyer several times and have given the contact details of the buyer directly tot he seller. We cannot push the domain through Nominet without permission. We would gladly help if we could but It is not possible in this scenario.

 

[armistice]

That is not the case. We have tried to contact the buyer several times and have given the contact details of the buyer directly tot he seller. We cannot push the domain through Nominet without permission. We would gladly help if we could but It is not possible in this scenario.

Do you still hold the monies, if you do I will try and contact the buyer and get him to proceed, although in addition to the postal address which is displayed in the contract since you cancelled it, please can you give me his telephone number and email address.

My problem with the way sedo handled this is that as far a I can, tell little effort was made to contact the buyer to resolve this.
When i chase this up again, all that happens is sedo cancels the contract rather than actively trying to resolve it. The buyer paid in full and sedo have his money.

 

[rob]

Therefore Sedo does not take over .co.uk domains, as we can get stuck with the domain if the buyer disappears.

You have done this before, why (and when) the change in policy?

 

[mojoco]

Originally Posted by sedo
"Therefore Sedo does not take over .co.uk domains, as we can get stuck with the domain if the buyer disappears."

How would Sedo be "stuck" with the domain if the buyer has already paid?

 

[bensd]

How would Sedo be "stuck" with the domain if the buyer has already paid?

I'm sure there are lots of buyers who pay for domains and they decide they don't want them

Poor sedo would be stuck with all those unwanted and paid for domains.

Can just see dom collect tasting the traffic before the domain is transfered

 

[armistice]

Please sedo (joanne) can you reply to my post 20, and post 21

 

[sedo]

Please email me directly with any queries you have to [email protected]. You will receive a prompt reply this way.

I am not a member of the transfer team but I can direct your queries to the transfer agent concerned.

Kind regards

Joanna

 

[armistice]

Please answer the questions in this thread, this is obviously of interest to the community as a whole.

I have previously emailed you direct and as you have said yourself you cannot do anything other than pass on the message to the transfer team, who then ignore it anyway.

Please email me directly with any queries you have to [email protected]. You will receive a prompt reply this way.

I am not a member of the transfer team but I can direct your queries to the transfer agent concerned.

Kind regards

Joanna