Domain Manage

123 reg - improved service!

Discussion in 'Domain Name Registrars' started by retired_member11, Jun 12, 2007.

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  1. retired_member11

    retired_member11 Retired Member

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    Bitch, bitch, bitch, but I must be fair when things improve.

    123 reg isn't known to provide a stellar support service. However, after sending a fax only on Saturday I got a support phone call in response just yesterday. Not too shabby.

    Perhaps Pipex now realises that nobody wants to buy 123 because there hasn't thus far been sufficient investment made in the business to add enough basic value.
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. seanc United Kingdom

    seanc Well-Known Member

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    why are you still using 123-REG ? :)
     
  4. retired_member11

    retired_member11 Retired Member

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    Yes, I admit it, I do. Only for the convenience of administering my names. I wouldn't reg or renew through them though. I have to count every penny :)
     
  5. Pred United Kingdom

    Pred Well-Known Member

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    THEIR PHONE LINE IS NOW ONLY 10P PER MINUTE. hOWEVER AFTER HANGING ON TWICE FOR HALF AN HOUR IS TILL CAN'T GET THROUGH. 2 SUPPORT MAILS SENT DAYS AGO. i THINK THEIR SLIPPING BACK INTO THEIR OLD WAYS.
     
  6. Whois-Search United Kingdom

    Whois-Search Well-Known Member

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    When 123-reg moved from Nottingham to Stockley Park in London they lost 80% of their support staff. So I bet they have found new staff now and thrown in a cheap phone number and a new site www.123-support.co.uk to keep people happy.

    Oh yeah the Hoff has gone to.....
     
  7. retired_member11

    retired_member11 Retired Member

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    What happened to the 80%? I haven't seen four out of work support staff looking for jobs. I feel for the one who stayed.
     
  8. Whois-Search United Kingdom

    Whois-Search Well-Known Member

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  9. GWing

    GWing Retired Member

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    just a quick question guys, there is so many posts when I search for it, it's hard to find who's best for holding sites.

    I have 700+ .uk's with 123 at the moment, who should I move them to, is there one that everyone agrees on. I usally use 123 to change my dns severs from place to place once a year.

    Cheers guys
     
  10. retired_member16

    retired_member16 Banned

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    With 700+ get your own tag.
     
  11. GWing

    GWing Retired Member

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    just got it a few days ago, and the invoice came through from nominet about membership, so I'll take the plunge and get that sorted asap.

    Good point, I forgot all about hosting my own. How Dim:( :( Sort of thought that was for registering new names, and totally forgot about my existing ones.

    I have some with 123 reg that didn't get transferred over correctly. And I can't remember what they were, so I know why people hate them. Just hope nominet send me a postal reminder when they are up for renewal. Otherwise they are gone for good.
     
  12. olebean

    olebean Well-Known Member

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    Well there is no point having a support site if the idiots still dont respond!! Anyone got a freephone number for the Neolithic, mono cerebral, amoebic subordinate team?
     
  13. retired_member16

    retired_member16 Banned

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    I opened 2 tickets with them on Wednesday and both were resolved this morning.

    2 domains - 18p profit - 2 days - im not complaining.
     
  14. olebean

    olebean Well-Known Member

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    Shall we say these idiots have been messing for over 12 months.. I finally got a response after threatening to sue them.. We cannot process refunds for .eu becuase you cannot change you mind etc etc

    Erm They didnt even reg the domains....:rolleyes:
     
  15. Pred United Kingdom

    Pred Well-Known Member

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    yep the retards are still manning the support team.
    i write the emails for kids too, idiot proof. unfortunately not 123.
    i havent regged any in months. tried 2. failed 2, still took payment.

    i shifted hundreds out of uk2 as believe it or not they're worse.
    don't see why i should have to move them all again.

    UK registrars suck. it's embarrassing. we're really awful
     
  16. mally United Kingdom

    mally Well-Known Member

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    if anyone still buys domains from 123 then get 9% cash back at quico.com

    It all adds up if you buy a few!
     
  17. Skinner

    Skinner Well-Known Member

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    I think their support team has been smoking the reefer, they just just keep making my threads as solved and doing nothing about it.

    They also tell me they can't refund names that they haven't registered because they are in my control panel. Clearly their control panel supercedes nominets whois :p

    Seriously some of the answers I have gotten makes me think I want a few ounces of what they got :p

    I am lead to believe UK2 batch reg its not instant as well.

    I'm currently using daily.co.uk and have no problems with them.
     
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