123-Reg Auto Renew Warning

khalid · Dec 10, 2012

123-reg failed to auto-renew one of my domains.

When I contacted them they apologies with no explanation.

Just a warning to anyone who uses them.

webfusion · Dec 11, 2012

Hello,

I would like to be able to look into this for you, so I can find out both why the domain name did not renew and look into the supprot you have recieved.

If you are happy for me to do so please confirm a supprot ticket ID or domain name, by PM if you prefer, and I will be in touch further.

Regards,

Nerys

khalid · Dec 11, 2012

webfusion said:
hello,

i would like to be able to look into this for you, so i can find out both why the domain name did not renew and look into the supprot you have recieved.

If you are happy for me to do so please confirm a supprot ticket id or domain name, by pm if you prefer, and i will be in touch further.

Regards,

nerys

121210-000167

webfusion · Dec 11, 2012

Hello,

Thanks for the ticket ID, I will look into this and be in touch further.

Regards,

Nerys

Admin · Dec 12, 2012

You should never trust ANY registrar to renew your domains, always keep your own portfolio list and WHOIS scan it at least monthly for any changes in status.

Admin

khalid · Dec 13, 2012

I got an apology for the failed auto renew, however tonight I've received two PayPal notifications for a domain I cancelled and another I no longer own.

Murray · Dec 13, 2012

khalid said:
I got an apology for the failed auto renew, however tonight I've received two PayPal notifications for a domain I cancelled and another I no longer own.

123 are the biggest shambles.. their wordpress hosting I have found awful, their customer support I've found poor, I wouldn't use them for anything now.

123-reg.. 123-avoid.

khalid · Dec 14, 2012

This is brilliant:

123-Reg - 10:30am: We've cancelled your ****.co.uk and ****.org.uk domain names and issued a refund for the renewal. Please note that it can take up to 5 working days for the refund to be properly processed into your bank account.

No apology.

123-Reg - 11.31am: Invoice and renewal payment automatically taken for the same domains a second time!

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This is terrible.