20i Reseller Hosting

123-Reg Auto Renew Warning

Discussion in 'Domain Name Registrars' started by khalid, Dec 10, 2012.

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  1. khalid

    khalid Well-Known Member

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    123-reg failed to auto-renew one of my domains.

    When I contacted them they apologies with no explanation.

    Just a warning to anyone who uses them.
     
  2. Domain Forum

    Acorn Domains Elite Member

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  3. webfusion United Kingdom

    webfusion 123-Reg Staff

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    Hello,

    I would like to be able to look into this for you, so I can find out both why the domain name did not renew and look into the supprot you have recieved.

    If you are happy for me to do so please confirm a supprot ticket ID or domain name, by PM if you prefer, and I will be in touch further.

    Regards,

    Nerys
     
  4. khalid

    khalid Well-Known Member

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    121210-000167
     
  5. webfusion United Kingdom

    webfusion 123-Reg Staff

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    Hello,

    Thanks for the ticket ID, I will look into this and be in touch further.

    Regards,

    Nerys
     
  6. Admin Andorra

    Admin Administrator Staff Member

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    You should never trust ANY registrar to renew your domains, always keep your own portfolio list and WHOIS scan it at least monthly for any changes in status.

    Admin
     
  7. khalid

    khalid Well-Known Member

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    I got an apology for the failed auto renew, however tonight I've received two PayPal notifications for a domain I cancelled and another I no longer own.
     
  8. Murray

    Murray Well-Known Member

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    123 are the biggest shambles.. their wordpress hosting I have found awful, their customer support I've found poor, I wouldn't use them for anything now.

    123-reg.. 123-avoid.
     
  9. khalid

    khalid Well-Known Member

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    This is brilliant:

    123-Reg - 10:30am: We've cancelled your ****.co.uk and ****.org.uk domain names and issued a refund for the renewal. Please note that it can take up to 5 working days for the refund to be properly processed into your bank account.

    No apology.

    123-Reg - 11.31am: Invoice and renewal payment automatically taken for the same domains a second time!

    ---

    This is terrible.
     
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