Hi there David,
Very glad to hear that you're doing so well. Let's hope it continues in that way.
To be honest, this DDOS attack cost us a massive amount of time and I have to say, when you know what machinations (spelling...) have been going on in the background, our tech guys have done an amazing job on getting us, not only up and running, but also implementing the new bandwidth to keep things permenantly up and running.
As a result, updating the revenue (I'm sure the 48 hour 0.1$ revenue delay is known to you all now) has been forced to a back seat. We are concentrating today on fixing the revenue, both for 'normal' days and for the 'compensating' days. This has been a crazy week and I think the stats that are being shown should be far from taken as indicative of your domains' and our system's performance. As far as compensation is concerned, we are going to aim to pay 10% above what we believe you would've earned. Your staying power has been amazing and we want to show how much we appreciate that.
It feels like a New Beginning and I'm chuffed to bits to see all the support, both here and by email. Things are certainly on the up.
Thanks to GJM for the post as well. I did receive one slightly confused email asking whether he was saying that we are or will be tieing people to contracts to park with us.
Just to make things clear: we will
never require you to sign a parking contract with us in order to receive preferential treatment!
You are all our biggest customers and we try to treat everyone like that from people with domains as poor as myself to the kings of the market!
I am in Belgium, as GJM stated in the other post. I have found the most expensive internet cafe in Europe, so I will be popping in now and then to keep a check on things. However, if you have anything that needs to be addressed urgently (before Sunday PM), then please send it to
[email protected] or
[email protected] and it will be dealt with straight away.
Thanks for all your support everyone. I'll be back in proper contact at the end of the weekend, but don't let that put you off emailing us if you have any questions.
Ed