Hi Everyone - haven't been on here for a while. Just to say that Edwin, Stephen and the rest of you deserve a medal for all your efforts. Thought I'd let you know that I have emailed Eleanor Bradley at Nominet over their decision to not even send an email to their existing customers. Whatever your views on direct.uk it is scandalous that many existing customers have no knowledge that this consultation is going on. All the best. Nigel. Here is the email. I'll let you know if, and when, any reply is received.
Dear Ms Bradley
I have watched your video in respect of the proposed introduction of direct.uk. Our company opposes the introduction of this new extension and we have already submitted our feedback. We were very fortunate to hear about the launch of your consultation on 1st October 2012 because we visited a forum where a member had kindly posted details. We know, for certain, that many .co.uk domain registrants still have no idea that this consultation is taking place and I am writing this email to you on their behalf.
In your video you say that you are “really keen to hear feedback” and that you are “going out and speaking to stakeholders and engaging with those people who would be impacted by this change…”. These comments are completely at odds with your decision to not send an email to your millions of existing customers. You know that owners of .co.uk domains are the group most likely to be ‘impacted’ by this change, yet you have deliberately decided, to keep them in the dark about direct.uk. It would have been a fairly simple task for you to email these customers - they certainly deserve to know - and I am sure many would have provided the feedback you say you are looking for. I understand that some of your meetings were very poorly attended and one was cancelled (as only one person responded) which is not surprising if you didn’t invite existing registrants. Please note that I am not using this email to discuss the details of direct.uk but simply for an answer to these three questions:
Who made the decision to not send an email about direct.uk to your existing customers?
Why did you not email your existing customers about direct.uk?
Please provide attendances for the meetings that took place around the country to discuss direct.uk?
I would be grateful if you could provide these three answers urgently. The deadline of 7th January is very close and I am anxious to do all I can for the nominet customers who will be impacted by this change, and who are currently unaware that this consultation is taking place. Thank you.
Yours sincerely