krystal hosting down?

[retired_member32]

is krystal down ,i cannot access any of my sites?

mark

 

[golddiggerguy]

No all looks ok for mine!

 

[LastPost]

All my Krystal hosted sites are down tonight. I just clicked on your and they are also down. Are Krystal always this unreliable?

 

[golddiggerguy]

Power cut

Looks like a power cut! and would have effected loads of hosting companies not just Krystal! Report

 

[retired_member21]

Seems ok now at my end

ouch though - backup gen failed!

 

[MrMason]

Just a quick heads up on this one too, we have received the incident report from our data centre - in summary:

1) EDF energy cut two independent power feeds without warning, due to unscheduled maintenance.
2) The backup generator failed to start due to human error in regular servicing (as far as we are aware this was just a switch not pressed!)
3) The engineer is question is being disciplined
4) New servicing and backup generator testing regimes have been put in place to ensure this never happens again.

Overall our entire infrastructure was down at our main data centre for around 45mins to 1hr, with a few blips of uptime during this, as power was momentarily restored.

We offer our sincerest apologies for the poor service you received, and we feel incredibly frustrated that it was all out of our hands.

Tom,
Krystal