The service will be available between 17:30
and 09:00 Monday to Friday and 24 hours Saturday and Sunday.
The first point of contact will be a third party call centre who will
then relay your details to a member of our technical support team. The
out of hours contact number is:
01606 866 663
This service is for Nominet tag holders only and in order that the
operator can confirm your identity you will be asked to supply the
following details:
Tag name Caller name/Organisation name Contact telephone number
Contact email address Nature of the problem
These details will then be relayed to the support adviser on call who
will contact you within one hour. The issues we are dealing with
initially are PGP key replacement and Automaton/WHOIS/WHOIS2 blocks.
All other support will be provided during normal office hours (09:00 -
17:30 Monday to Friday).
This service will initially be provided for a six month trial period
so that we can gauge demand for the service and identify any other
potential areas for support.
If you have any questions regarding this service please contact our
member and tag holder support team on 01865 332233 or by e-mail to support
at nominet.org.uk.
Are you a tag holder?
This number is supposed to be for tag holders only for out of hours emergencies: Tel: 01606 866663
Surely they must take your call due to the serious nature of it even if you're not a tag holder.
Spoken to Nominet and they are going to look into it in the morning.
Has anyone had any domains transfered from there account in the last 48 hours without there knowledge.
Good luck getting this sorted out. Could you please share how you were alerted to the issue, so that the rest of us can watch out for the same warning(s)? Thanks.
I have had some domains transfered without my knowledge and have tried to contact Nominet but they are closed for the weekend.
Can you say who the registrar was that the domain was transferred out from and who it is with now so if we are using either of them we can be extra vigilant?
Please tell us more
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