Fasthosts not so Fast

[Nigel]

Service at Fasthosts seems to be going downhill rapidly. Since the £61.5m takeover was announced by United Internet (who own 1and1 and I think approx 40% of Sedo) we have experienced two very long and costly downtimes. Last month all forwarding was down for a whole day and it's down again today. Seems a strange way to invest £61.5m

http://66.102.9.104/search?q=cache:...+fasthosts&hl=en&ct=clnk&cd=15&gl=uk&ie=UTF-8

 

[i4v.net]

Yeah its joke - just blown up today.

Weird how some sites are ok

it'll be the old: "We are currently experiencing some ADSL connectivity problems"

the little bugger sold us down the road - 1&1 are a sack of sh1t tied up in the middle no fasthosts to follow - cheers Michael.. remember me...

Service at Fasthosts seems to be going downhill rapidly. Since the £61.5m takeover was announced by United Internet (who own 1and1 and I think approx 40% of Sedo) we have experienced two very long and costly downtimes. Last month all forwarding was down for a whole day and it's down again today. Seems a strange way to invest £61.5m

http://66.102.9.104/search?q=cache:...+fasthosts&hl=en&ct=clnk&cd=15&gl=uk&ie=UTF-8

 

[Craig]

I think that if the web forwarding / email services that you need are critical to your business then you should invest more money into that. I don't think they supply you with a SLA do they?

[edited]

Craig

 

[i4v.net]

I think that if the web forwarding / email services that you need are critical to your business then you should invest more money into that. I don't think they supply you with a SLA do they?

Pay peanuts.. expect monkeys..

Craig

The thing is my dear chap Im not paying peanuts - FH are not cheap compared to to others..

 

[Nigel]

I think that if the web forwarding / email services that you need are critical to your business then you should invest more money into that. I don't think they supply you with a SLA do they?

Pay peanuts.. expect monkeys..

Craig

We've been using Fasthosts for over 4 years and the service has been pretty good up to now - they've certainly not been 'monkeys' but good value for money. I believe in developing long term relationships if poss and I'm hoping they get themselves sorted out - giving the same service as they did before the takeover.

 

[Craig]

Apologies, my haste to reply before getting dinner has caused a bit of confusion to what point I was trying to make..

I was reffering to domain names with free web/email forwarding which does actually cost money (to provide). Big providers do bundle these types services in with their domain registrations which are pretty keenly priced already. Generally speaking I've not seen an SLA / Uptime guarantee attached to these type of bundled servies and I don't think the provider in question do either. If they are what's considered 'mission critical' to your business then you should buy a service which includes an SLA / Garantee - which is my main point. You pay extra for this type of security.

I don't wish to brand the operation as moneys by any means! Its general saying when something is rather keenly priced - in my personal opinion of course.

Apologies if I caused any offence

 

[ScottJ]

Apologies, my haste to reply before getting dinner has caused a bit of confusion to what point I was trying to make..

I was reffering to domain names with free web/email forwarding which does actually cost money (to provide). Big providers do bundle these types services in with their domain registrations which are pretty keenly priced already. Generally speaking I've not seen an SLA / Uptime guarantee attached to these type of bundled servies and I don't think the provider in question do either. If they are what's considered 'mission critical' to your business then you should buy a service which includes an SLA / Garantee - which is my main point. You pay extra for this type of security.

I don't wish to brand the operation as moneys by any means! Its general saying when something is rather keenly priced - in my personal opinion of course.

Apologies if I caused any offence

Perhaps I miss the point but what use is a SLA for hosting?

If my sites or email went down for a day and I lost £1000 would I get re-imbursed £1k?, nope, I may get 1/30th of my hosting charge for the month refunded but that's a tiny fraction of revenue loss so I don't see what difference having a service level agreement would make.

 

[Craig]

Scott,

It depends on your provider and of course on the small print. We like many other providers will and can custom make SLAs depending on what the company require, if that's £1000/day payout if their services are off line then that's what would be in their SLA and they would pay accordingly for that type of protection.

If there's no SLA or Garantee in place then your sites could be down for an infinate amount of time, if they are down and the provider is loosing money then they have more insentive to fix. Granted, in default SLA claims your pay out would be only 1/10 of what you have lost but you probably would not be the only customer down meaning its costing the host a lot of money - something i'm sure they don't want.

Different things are promised from different providers. It's a very difficult business to be in and at the end of the day 'provider A' maybe exactly what your business needs and requires when they wouldn't be for another persons business.