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Feedback & Suggestions How to allow constructive criticism at Acorn while keeping Rule #1?

HelmutsHelmuts is verified member.

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Me, the Acorn admins/mods, and Acorn itself need your help.

Many of you know I want Acorn to be a safe place where people can do domain business without being insulted. And it seems we have managed to reshape Acorn in a clean, respectful environment (was the priority). .. though, not without a price for Acorn :/ .. 10000% - it’s equally important that Acorn stays a place where members can speak up about bad experiences, questionable behaviour, or wider industry problems without fear of being banned or named names.

And I’m really struggling (not a secret) with 1 thing: how do we return honest conversations, while keeping the Rule #1 without turning Acorn into a forum full of long “Terms of Service” that noone really reads?

How would you define the right line? If we moderate too hard, it feels like we’re shutting people down. .. and we are :( .. If we moderate too lightly, threads can quickly become personal and toxic like an ugly swamp.

.. if you owned Acorn, how would you allow fair, constructive criticism?

And can you define, in 2 or 3 words, what crosses the line and should be removed quickly?

How to maintain a community that is both truthful and kind/safe? … some days I’m not sure if that balance is even possible.

There are issues that should be allowed to be raised. For example, the recent bomb Kalin dropped on Unstoppable Domains:
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I tried covering it on DNForum too:

Even though UD are my clients (for Domain Summit, and previously significant financial supporters of DNF), the story matters more - and people should be able to raise a question and/or share constructive criticism without being silenced (including by me).

Maybe Acorn needs a moderator for me firstly in my "clean park" vision? :D

Happy Monday all,
H
 
or.. shall we keep developing the live auction feeds, keep Acorn updated, work on our dotdb version + make it public for the general public and just concentrate on a clean and kind business environment? .. less drama? .. though, seeing the lack of previous honest convesations, shared experiences, inside stories and knowledge (chatgpt is uncapable of this) is painful :/
 
Personally If I owned Acorn, Knowing the type of members, its demogarphic and its history, I'd let the conversations happen, understand its a community with different personalies and it may need the odd nudge to lower the tone, but otherwise let adults discuss, heated or not. Not try and automate, and let common sense be the president of moderation.

Unfortunately in the woke, overly offended world we live in, communities who have strangled discussion are the ones losing members faster, like it or not for the last 25 years the most passionate members of a forum have always been the most vocal, sometimes controversial, but often those are the most active! and although some will complain, it is those vibrant discussions which keep people coming back, triggered or interested.........or both. The trick is allowing those members to be active without trying to tame or lock them away.......and of course keeping the peace.

The members that often constantly report others and get easily offended 9 times out of 10 post occationally, and are rarely the members which keep the forums going, you need balance but balance can only be had with common sense, and a good mixture of personalities on the moderation team that real, long term posts have an affintity with.

That said, I'm of the older school forum owner, I'm not sure we live in the same world anymore lol
 
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