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Legal advice needed...

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I know what I want to say, but need the 'legalese' to make it professional/convincing.

It's regarding domains, specifcally the beast of registrars whom I've been pursuing recently, and should be pretty easy to explain - if anyone could help, that would be greatly appreciated! ;)
 
has anyone tried to put a petition together against 1and1 ,i have many battles with these jokers,i sent them an email recently about duplicating an invoice and one person sent me an email confirming the domain had been duplicated and another informing me it needed renewing....do they use indian call centres because they are ill informed and there knowledge base is lacking?
 
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