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Escrow.com Holding Funds After Successful .co.uk Domain Transfer – Advice?

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I’m wondering if anyone here has had a similar experience or can offer advice.

I recently sold a .co.uk domain on Flippa. The buyer was based in Ukraine, so Escrow.com isn’t normally supported and Flippa told me I needed to arrange payment directly with the buyer. As the buyer claimed to have an Escrow account they could use, we initiated the transaction via Escrow directly.

Escrow.com confirmed funds were received and verified, and instructed me to deliver the domain. I completed an IPS tag change as requested by the buyer, and WHOIS now shows the new registrar — so the buyer clearly has control of the domain.

However, the buyer has now gone quiet, and Escrow.com is refusing to release the funds. They’ve since told me that transactions not created through Flippa’s platform cannot be released, even though Escrow explicitly told me to deliver the domain.

Flippa support is now involved, have suspended the buyer's account, and confirmed that they’ve contacted Escrow on my behalf — but no resolution yet.

Has anyone else run into this kind of issue? Is there any effective route to getting Escrow to recognise and release the funds in this kind of “off-Flippa” deal?

Appreciate any insight or shared experience as I'm worried the buyer may have played the system and I've lost the domain and won't get the funds despite doing everything both Flippa and Escrow asked.
 

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